call center agent
Cupola Teleservices
Total years of experience :11 years, 9 Months
•Handling of all inbound calls from new and existing customers plus conducting outbound calls cheerfully and friendly.
.Handling multiple tasks at the same time.
.Analysing customer inquiry and handling it professionally.
•Explaining the usage & benefits of the service and introducing support to the customers.
•Booking and confirmation at restaurants for the customers with full details.
.Handling of all customers complaint in professional, positive manners, trying to find solutions and reporting them to the team leader and the management.
.Entering into the computer all customer data through CRM and including relevant comments which help in getting all required analysis.
•Receiving and sending emails & following up with the system.
•Providing the customer with his requested location by sending the coordinates to the customer through the mobile applications.
•Informing the customer about the traffic areas to avoid it.
.Training and evaluating new joiners.
. Acting leader of the shift.
.Handling all incoming telephone calls from new and existing customers.
.Handling multiple restaurant chains calls.
.Handling multiple tasks at the same time.
.Creating a new account for the new customers with full details.
.Taking orders from talabat.com and transferring to our system then, sending to the restaurants.
.Taking the order accurately from the customer.
.Using Suggestive selling and marketing techniques to achieve the target.
.Sending the orders to the restaurants including relevant comments and remarks from the customers.
.Handling of all customers complaint by trying to find solutions and reporting them to the team leader.
.Training and evaluating new joiners.
Bachelor of Arts and Education