Sales Advisor - A2A Expedia & www.hotels.com
Convergys - Egypt
Total years of experience :24 years, 8 Months
-Identify different target markets and to design appropriate packages to meet the needs of the customers using the best price. - Make the most of my skills and experience, contacting our existing customers, making them aware of our latest offers and successfully selling at good&special tariffs.
-That priceless ability to remain confident and effective under sometimes challenging circumstances.
-The ambition and dedication to make the most of a great opportunity at one of the Multi-international companies for call-center.
-For A2A work, it's related to Expedia Affiliates Network.to deal direclty to the affiliates and the travel agents, consering any issue of past, present or future hotel reservation.
-The satisfation of the affiliate travel agency is our principal for success and their request are to be fulfilled with ambition and care.
- Interact with customers extensively and provide superior customer service with proven ability to accurately assess customer needs and recommend appropriate products, service to the customers.
- Providing initial remote technical software and hardware support for XBOX Video Games "Microsoft Product"to customers.
- Dispatch of cases ensuring they are handled in an efficient and timely manner and follow up on outstanding open cases.
- Plan, describe and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
- Participates in the ongoing generation of new marketing and business development programs and managing best practice information and coordinating distribution to the field and relevant departments.
- Good relationships with agency partners and negotiate domestic and foreign tourist service contracts, tendering, external and internal tourism, the main activity of corporate business.
- Assist with business unit programs or products as appropriate. Fosters cross-functional relationships with multiple business units, departments and customers of the travel agency.
- Expert in the natural sciences and have the ability to engage visitors with their knowledge of biology, geology, and the history of the location.
- Expert of the Eco-touring leading a group of tourists to an often protected but scenic natural area"Oasis of Western Desert"while having little or no impact on the environment. Visitors are offered insight on the environmental impact of human actions as guides attempt to foster a general appreciation of the natural habitat.
- Provide full information about the features and history of the monuments and the sightseeing all over Egypt"Cairo, Sakkara, Luxor, Aswan and Oasis in Desert.
- Managing the travel agency work activities and excursions and devising new tour and travel plans and packages.
- Meeting regularly with team leaders to give them tour details and to plan how they approach their work and also guiding the tour-leaders staff to work for the customer satisfaction and development of the agency
- The meet and the assistance in the international airports and ports of Egypt “Cairo, Luxor, Aswan, Alexandria, Nuweiba and Sharm El Sheikh"
- Organizer and leader for the travel agency in the Nile Cruises between Luxor and Aswan and the co-coordinator between all guides in several Cruises and with the several programs of the trips being in a direct connection with the managers of the agency
I finished my study in University with VERY GOOD degree and in May 2006 I finished "Diploma of Egyptology and History" .