Mahnoor Raza

To contact potential clients in the UAE and other countries in order to increase sales opportunities
* Entering and updating clients details into the database
* Answering questions about properties or the company.
* Had to present the product appropriately to clients to make a sale or generate a lead
* Maintaining and developing relationships with existing/new clients via telephone calls
* Calling clients from the given database
* Recording sales, correspondence, leads in internal database.
* Worked closely with developers like Emaar

Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas
(speed, accuracy and volume)
* Striving for the company attain the highest customer service ratings (as determined by external auditors) -- earned
100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
* Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy
errors. Provided quotes and executed online policy changes for auto, home and excess liability.

Resolved an average of 500 inquiries in any given week and consistently met performance benchmarks in all areas
(speed, accuracy and volume)
* Resolved service issues and shared benefits of additional services.
* Cross-trained and provided back-up for other customer service representatives when needed.
* Respond to questions and concerns about service, and escalate calls appropriately.
* Worked on Reverse mortgage and