Relationship Manager
U Turn Tax Refund LLC
Total years of experience :6 years, 10 Months
Business Development Activities:
- Researching and finding new leads/ prospects by way of cold calling, networking and other lead generating methods.
- Analyzing customer profiles, gathering facts, listening to client needs, and providing recommendations.
- Developing Partnerships with referral partners and managing output.
- Using CRM to input and capture all data and activities relating to sales and relationship management as specified and required by management.
- Meeting individual sales targets concerning the number of: productive calls per day, meetings per week, signed contracts per month and handing over complete sets of documents for processing. Adapting to changes/ increases of targets.
- Completing and submitting daily, weekly, monthly or any other requested reports within the time specified by line manager.
- Negotiating rates and terms of agreements with clients and referral partners. Amending agreements for review and creating suitable proposals and presentations with minimum guidance.
- Ensuring all original contracts, certificates of status, registrations forms, initial invoices and other particular claim documents are collected once the given client has signed the agreement.
- Keeping up to date with product knowledge, studying material provided by training department as an when required.
Marketing and PR Activities:
Working with Marketing and Communications Manager, covering the following areas -
- For Brand development activities
- For Participation in various exhibition, seminars, product promotions, and event to promote sales.
- Coordinate with various networks such as: Hotels, airlines, financial institutions, etc. to identify potential partners/ leads.
Coordination with Client Service Team:
- Handover of signed client to CSE, introduction and brief.
- Follow up with CSE to ensure new client retrieval is booked and occurs.
- Assist in matters where queries/rejections/penalties occur, correspond with client.
- Business-to-Business/ Business-to-Customer lead generation and sales.
- Cold called, gathered data and identified the need for Get My Tax Back (GMTB) service on an individual and corporate level.
- Set appointments with corporate companies to inform them of the benefits of GMTB for their employees and involved them in the sales chain as partners.
- Prepared partnership proposals for corporate entities.
- Completed data entry and reports as requested by the Country Manager on the required daily and weekly basis.
- Formulated and implemented an integrated range of marketing strategies to leverage the company’s market position through social media, radio advertisement and on-line/ offline capabilities.
- Recorded details of all inquiries, comments and interactions from all forms of communication.
- Established new, and maintained existing, long-term relationships with customers.
- Recorded and maintained client contact data.
- Prepared presentations of the company’s latest work.
- Represented the company at client meetings, industry events and networking opportunities.
- Developed proposals to meet clients’ needs.
- Negotiated and managed clients’ production requirements.
- Closed sales by agreeing terms and conditions.
- Interviewed and recruited talent performers for events.
- Offered client technical solutions with the help of the technical team.
- Supervised technicians and laborers during the setup of the event and ensured quality and safety.
- Captured feedback on events and determined how to improve future events.
- Identified and monitored competitors’ activities and assessed market conditions that may affect sales.
- Performed market research and data processing while preparing business plans with the help of consultants
- Participated in brain storming sessions, developed creative ideas and formulated strategic marketing decisions.
- Attended trade fairs and helped with product selection and buying.
- Provided highly professional customer services for Vodafone users, helping over a 100 customer a day.
- Communicated information to customers providing insights behind tailored Vodafone solutions.
- Represented Vodafone at retail malls and promotional events.
- Created in-store displays to maximize product marketability and appeal while keeping records for all advertisements.
- Handled cash and credit card transactions in a store environment.
- Resolved customer queries and complains: concerning availability, damaged items, returns, fitting, tailoring and special orders.
- Representing the business and actively selling to customers.
- Providing end of day balanced cash reports.
- Filing and note taking.
- In charge of the whole student community duties included: organising clubs, societies, culture days, sports and many different activities for all the students.
- A key motivation to all the other students on the team encouraging them to share their opinions on topics/ discussions.
- In addition, gave tuition to primary students and was the shadow teacher in maths class.
- Furthermore, volunteered for environmental friendly activities such as beach clean-ups.
Queen Mary, University of London Sep 2008 - July 2012 London, , UK * Bachelors of Science (Economics) * Coursework: Modules focused on Corporate Finance, Capital and Financial markets and institutions, Games and Strategies, Economics of social issues, Environmental Economics, Management of Human Resources and Corporate Strategy. Produced a report on strategy implementation and delivered a presentation analyzing and evaluation the resources and capabilities of a multinational corporation (achieved a First)
Foundation Year at Queen Mary, UOL Sep 2007- June 2008 London, UK * Intermediate Certificate in Social Sciences. * A one year pre-undergraduate programme for international students. * Modules: Economics (Micro-economics and macro-economics), Mathematics (analyzing data using Mathematical skills and solving economic problems), and Business (functions of management of businesses and organizations) * Skills benefited: Conducting surveys, writing reports and making single and group presentations.
International School of Choueifat. Sep 1999 - Jun 2007 Doha, Qatar * Awarded the International High School Diploma. * Subjects included: English, Pure Mathematics, Statistics, Advanced Business Studies and Economics.