Technical Support Engineer
Mideast Data Systems - MDS UAE Holdings
مجموع سنوات الخبرة :6 years, 0 أشهر
Provide troubleshooting, diagnosing, configuration and support for HPE Proliant DL/BL/ML
Servers, HPE 3PAR, HPE Store Once, HPE Synergy Systems, HPE MSL Tape Library Systems,
HPE Aruba Products, HPE Virtual Connect and HPE One View
Identify, analyze, and resolve problems specifically on servers, storage, backup and in
general, cross platform environments within multinational companies (Facebook, Nokia,
Ericsson, TATA, Wipro...)
Managed IT Support team, partners, suppliers, Dispatch local team, to accomplish the
incidents smoothly within SLA.
On call 24/7 support rotation to ensure resolved any hardware/software failures on mission
critical systems and storage systems
Provide a support service that ensures all IT equipment and infrastructure is running to its
optimum performance and that all departmental Key Performance Indicators (KPIs) and
Service Level Agreements (SLAs) are met on site.
The review, revision and execution of change management requests as required.
Manage the availability of all IT equipment and infrastructure through continuous
improvement and continuously look to improve equipment efficiencies and cost reductions.
Escalate complex technical issues to designated channels for proper resolution of service
and equipment issues.
Responsible for onsite/remote service, desktop/laptop deployments and support needs. This
relates to all technology, including workstations, servers, printers, networks, and vendor
specific hardware and software.
Conducting full and through diagnostics with end users to enable first point of contact fault
resolution
Ensuring all faults are progressed & cleared within SLA - escalating to other internal
and external teams as appropriate.
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.