Mahroof NM

• PMO Establishment and Governance: Established a formal PMO governance framework with clearly defined roles, reporting structures, and performance metrics to enhance strategic alignment, delivery speed, and accountability across the bank
• Project Portfolio Management (PPM): Led the enterprise-wide project portfolio with oversight on prioritization, resource planning, budget tracking, and alignment with strategic objectives
• Mergers & Acquisitions: Led the successful acquisition and integration of HSBC Oman, overseeing all aspects from strategy development to execution.
• International Expansion: Spearheaded the launch of Sohar International Bank’s first international operation in KSA, managing technology readiness and regulatory compliance.
• Digital Transformation: Directed the digital transformation initiatives, including the launch of Digital Account Opening services.
• Strategy Execution: Collaborated with the CEO and senior management to formulate and execute the bank's long-term strategy.
• Strategy Execution Framework: Established a robust strategy execution framework, ensuring alignment with the bank’s strategic goals
• Strategy Execution Progress Monitoring: Led the monitoring of strategic initiatives, tracking progress and adjusting as necessary.
• Executive Reporting: Provided regular strategy execution status updates to the CEO and senior executives, ensuring transparency and alignment.

Responsible for defining strategy and leading the projects and delivery under the key technology platform for the bank, core banking, investment banking, enterprise systems, payments, ERP.

• Digitized internal and external processes using IBM Business Automation and Finastra solutions.
• Launched state-of-the art transaction banking platform with differentiating services for corporates, which includes Cash Management, Liquidity, Collection, Payment, API Banking, Host-to-Host integration services.
• Established a robust Enterprise Business Intelligence framework, enabling data-driven decision-making through executive dashboards, AI enabled services for internal control and revenue generation.

Head of IT Solutions - Banking Services
• Formulated the IT division’s business strategy, establishing strategic partnerships to enhance service offerings.
• Led the delivery of IT solutions to banking clients, managing technology and business development teams.

• Managed Banking Application Portfolio: Oversaw core banking, trade, treasury, investments, risk management, compliance, ERP, and payment services.
• Introduced Advanced Analytics: Developed and executed a BI/Big Data strategy that transformed the data analytics practice within the bank.
• Introduced AI Enabled Services: Implemented AI-driven predictive models and customer analytics, increasing lead generation and digital channel adoption.
• Transformed Data Analytics: Led the creation of a self-service BI platform, catering to 80% of the bank’s MIS requirements.

• Managed the bank's BI team, implementing data analytics tools and models
that improved business insights and decision-making capabilities.

• Managed the bank’s ERP, Enterprise systems, BI platforms, implementing data analytics tools and models that improved business insights and decision-making capabilities.

• Information Technology In-charge, Business Intelligence and Management Reporting, Techno Functional Expert - ERP and Warehouse Management Solutions, Infrastructure Management.