Sales Manager
Orascom Industrial Parks
Total years of experience :14 years, 1 Months
• Building a full-scale sales operation from the ground up, duties include establishing database system, recruitment of senior and junior sales and developing sales and marketing strategies.
• Preparing and handling sales and marketing annual budgets.
• Developing strategic plan including pricing changes, new promotional approaches and branding.
• Improving branding messages and identifying the target audience and the segmentations.
• Identifying market opportunity and positioned the company to specialize in the industrial real estate market.
• Establishing and maintained strong client relationships.
• Establishing and implement sales objectives and goals.
• Planning, organizing and managing all sales activities.
• Analyzing markets in order to identify new sales and business opportunities.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Develops base for long-term sources of clients by using referrals, occupational, and special interest groups to compile lists of prospects.
• Approaches potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being.
• Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.
Responsible for responding quickly to all customer requests and ensuring that all staff members make sound decisions based on customer satisfaction. Also in charge of assigning responsibilities, investigating and evaluating complaints and claims and occasionally acting as a manager on duty in the absence of other managerial staff.
•Responding to issues such as service inquiries, problem resolution, and retaining accounts.
•Handling customer escalations and all customer relations issues.
•Writing reports and business correspondence.
•Preparing daily, weekly, and monthly reports for senior managers.
Started as Telesales by contacting clients who are opening demo accounts and following them if they have any question or need any support from our company and providing them with all company information to open Real Account.
•Attracts potential customers by answering product and service questions; suggesting information about other products and services.
•Opens customer accounts by recording account information.
•Maintains customer records by updating account information.
•Maintains financial accounts by processing customer adjustments.
•Recommends potential products or services to management by collecting customer information and analyzing customer needs.
•Prepares product or service reports by collecting and analyzing customer information.
•Contributes to team effort by accomplishing related results as needed.
•Contacting foreign customers to handle any technical problems if needed.
Planning the Sales Function, Understanding customer types, with more focus on key elements of success in business-to-business processes, Selling process (planning, making and closing the sales call), Sales management planning process,Sales forecasting techniques and deciding the size of the field, Identify the main criteria for hiring,Assess sales organization effectiveness and salesperson performance,Marketing strategy formulation,Marketing segmentation, targeting, positioning and research, Product planning, development and mix strategies,Brands, packaging and services marketing
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