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mai ashraf, System Analyst

mai ashraf

System Analyst·Commercial Bank Of Dubai

Egypt

Diploma, System Development Track Professional Development Department

Work experience

Total years of experience: 12 years, 10 months

System Analyst

June 2025 - Present

Commercial Bank Of Dubai

Dubai, United Arab Emirates

June 2025 - Present

• Gathering business requirements and analyzing stakeholder needs.
• Analyzing business requirements and clarifying any gaps with stakeholders.
• Coordinating with development, testing, and infrastructure teams for smooth delivery.
• Supporting application deployment and release management, and production support activities across multiple environments.
• Monitoring application stability and resolving delivery-related issues.
• Ensuring all required documentation, configuration, and approvals are completed before release.
• Coordinated SIT & UAT activities and worked with development teams to resolve defects before production release.
• Tracking deliverytimelines and providing status updates to stakeholders.
• Managed Incident Management activities and supported production issue resolution for banking applications.
• Participated in SDLC phases including requirement analysis, development, coordination, testing and deployment.

Company industry:
Banking
Job role:
Information Technology

System analyst

November 2024 - June 2025

International Turnkey Systems Group - Egypt

Cairo, Egypt

November 2024 - June 2025

• Gathered and analyzed business requirements from stakeholders and translated them into technical solutions.
• Designed and coordinated implementation of new system features and banking enhancements.
• Adding design for change requests in ETHIX core banking
• Collaborated with stakeholders and technical teams during requirement elicitation and solution design.
• Investigated and resolved technical issues and system defects.

Company industry:
IT Services

Software Development Specialist

December 2014 - November 2024

International Turnkey Systems - ITS

Cairo, Egypt

December 2014 - November 2024

Developed and implemented new system enhancements.
Participated in project estimation and planning.
Perform Code reviews to reviewteam members outputs to ensure that the quality ofthe features meets.
Provide technical leadership in the form of mentoring and knowledge sharing with team.
Provide technical advice to project managers and give technical direction to team members.
Collaborate with Product Managers and other team leaders to plan, nurture, and implement an efficient.
Followup with team progress and provide them with mentorship and guidance.
Create and enhance work processes and guidelines for team members.

Company industry:
IT Services
Job role:
Information Technology

GIS Developer

July 2014 - November 2014

Khatib&Alami

Cairo, Egypt

July 2014 - November 2014

Contributed to the DMA project by creating a comprehensive decision-aid tool that offers municipalities a clearer view of ongoing projects.
This initiative aimed to consolidate various project types into a single platform, facilitating better decision-making and enhancing operational
efficiency. My work involved extensive collaboration and application of GIS technology to ensure the tool met user needs effectively.

Company industry:
Business Consultancy Services
Job role:
Information Technology

Software Engineer

January 2013 - August 2013

sky dev

Cairo, Egypt

January 2013 - August 2013

develop Apps to Client Desktop Applications and web Applications Asp.net

Company industry:
IT Services
Job role:
Other

Junior Developer

October 2012 - August 2013

Skydev

Cairo, Egypt

October 2012 - August 2013

Developed, and supported web and desktop applications for enterprise clients, translating business needs into effective and reliable
software solutions.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Information Technology

Education

Information Technology Institute

July 2014

July 2014

Diploma, System Development Track Professional Development Department

Egypt

Oct 2013- present 9 Month Diploma of Department System Development, Track Professional Developer, [Information Technology Institute [ITI] Ministry of Communications and Information Technology [MCIT], Smart Village Branch Giza, Egypt Courses List Link

Ain Shams University

July 2012

July 2012

Bachelor's degree, Computer Science

Egypt

GPA (percentage): 78%

GPA (percentage): 78%

2008- 2012 Bachelor of Computer and Information Science, Ain Shams University, Abbasya, Egypt Accumulative Grade: Good Graduation Project Title: Cloud Based Datawarehouse For Medical Signature Graduation Project Grade: Excellent

Skills

SQL CE
Expert
SQL CE
Expert
C#
Expert
C#
Expert
ASP.NET AJAX
Expert
ASP.NET AJAX
Expert
ASP.NET MVC
Expert
ASP.NET MVC
Expert
ASP.NET
Expert
ASP.NET
Expert
Web Development Asp.net
Expert
Web Development Asp.net
Expert
Sql Server
Expert
Sql Server
Expert
C#
Expert
C#
Expert
Software Engineer
Expert
Software Engineer
Expert
SQL CE
Expert
SQL CE
Expert
ASP.NET AJAX
Expert
ASP.NET AJAX
Expert
ASP.NET MVC
Expert
ASP.NET MVC
Expert
ACCEPTANCE TESTING
Intermediate
ACCEPTANCE TESTING
Intermediate
BANKING
Intermediate
BANKING
Intermediate
BUSINESS REQUIREMENTS
Intermediate
BUSINESS REQUIREMENTS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
DATA COLLECTION
Intermediate
DATA COLLECTION
Intermediate
FORKLIFT TRUCK
Intermediate
FORKLIFT TRUCK
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
PRODUCT SUPPORT
Intermediate
PRODUCT SUPPORT
Intermediate
RELEASE MANAGEMENT
Intermediate
RELEASE MANAGEMENT
Intermediate
SOFTWARE DEPLOYMENT
Intermediate
SOFTWARE DEPLOYMENT
Intermediate
COMPUTERIZED ACCOUNTING
Intermediate
COMPUTERIZED ACCOUNTING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate

Languages

Arabic

Expert

English

Expert

Training and Certifications

Training
Naser City
4trainee
Jul 2010

Hobbies and interests

Running