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Mai Ashraf, Senior Quality Assurance

Mai Ashraf

Senior Quality Assurance·NetOne International

Egypt

Bachelor's degree, BA

Work experience

Total years of experience: 14 years, 10 months

Senior Quality Assurance

August 2011 - Present

NetOne International

Cairo, Egypt

August 2011 - Present

Listening to the sales call record and report it to the management after scoring the employees and coaching them if required .

Validate complained

Customer satisfaction is my main goal

Make sure that everyone is following Q.A rules

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

ain Shams uni collage of arts

July 2012

July 2012

Bachelor's degree, BA

Egypt

Skills

Quality Assurance
Expert
Quality Assurance
Expert
Call Center
Expert
Call Center
Expert
Call Center Development
Expert
Call Center Development
Expert
Hard worker
Expert
Hard worker
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Call Center
Expert
Call Center
Expert
Call Center Development
Expert
Call Center Development
Expert

Languages

English

Intermediate

Training and Certifications

Training
Computer
ICDL
Aug 2010