Customer Service Agent/Sales Marketing
United Marine Transport / P&O Maritime Excellence RTA
Total years of experience :6 years, 6 Months
United Marine Transport RTA
Dubai U.A.E
Designation: Customer Service Agent
Duties:
• Handle customer questions, complains
• Guide the customers in right information
• Smile with customer and avoid the rude behavior
• Talk nicely and treat the customer like a friend
• Obtain customer information including names and addresses
• Providing useful information to the public/customers by effectively communicating and responding to the questions precisely.
• Coordinating with all concerned departments to ensure effective implementation of Rules & Regulations and Standard Operations Procedures.
• Assisting the client with prompt information on any ongoing activity at work location.
• Keeping full records of daily issues and activities
• Answer telephone calls with a greeting and listen cheerfully and talk politely
• Record customer details and details of transaction.
• Customer satisfaction.
Shoes Palace Sharjah May 2012 - January 2013
Designation: Customer Service Agent/Sales Marketing
Roles & Responsibilities: • Helping customers to identify products according to their needs
• Providing information to the customers about the products
• Displaying products in an attractive way
• Keeping inventory of every product under my section
Archieve Clerk of Capriwood Computer LLC November 2007 - May 2012
Real State, Dubai U.A.E
Roles & Responsibilities:
• To keep the records and performs the regular business.
• Communicate with customers, employees and other individuals to answer questions, disseminate or explain information that orders and address complaints.
• Answer telephone, direct calls and take messages.
• Complete and mail bills, contracts, policies, invoices and cheques.
