Chargeback & Security manager
International cards company
Total years of experience :10 years, 0 Months
- Daily utilization of Chargeback Image System to investigate and resolve incoming chargebacks, and reversals.
- Daily utilization of Host System for investigations.
- Review ageing reports and take appropriate actions.
- Complete Daily Investigator Statistical information.
- Support of Exceptions teams with required documentation.
- Responsible for reviewing system-generated reports, maintaining and monitoring daily reports, and pursuing miscellaneous information provided by other departments for the purpose of preventing losses due to, but not limited to new account fraud, money laundering, account inflation.
- Responsible for interviewing customers and/or employees regarding claims of fraud, take steps to prevent additional losses to customer and/or institution, ascertain level of responsibility for loss, and make recommendation for reimbursement or litigation when applicable.
- Investigates claims of fraud/loss due to things such as counterfeit or new account fraud. Identifies suspect(s) and prepares cases for prosecution.
- Provide customer service by responding to calls from other departments regarding suspicious activity and assisting branches/departments in preparing and responding to fraud claims.
- Summarize, evaluate and make recommendations for action; provide follow-through to timely closure of cases to include filing charges.
- Communicate with Risk and Strategy teams, Make decisions based on data to detect and prevent fraud, Process
Fraud underwriting overflow calls.
- Giving full Training on different topics such as Chargeback and fraud prevention on both POS and ATMs for
new affiliate banks.