Maisam Ghosn

support ensuring day
to-day functioning practice. Managed reports on

Responsible preparation occupancy Following up on daily

• Make and confirm reservations.
• Keep records of room availability and guests accounts, manually or
using computers. Verify customers customer pay

• Responding to internal and external telephone calls.
• Greet, register, and assign rooms to guests and take care of their needs.
• Record guest comments or complaints, referring customers to
managers as necessary.
• Manage staff, preparing work schedules and assigning duties.
• Prepare sales and inventory reports.
• Handling IT tasks including rooms keys and Internet access.
• Handling DHL shipments.
• Regularly update the internal telephone list and contact list.
• Arrange tours, taxis, or restaurant reservations for customers.
• Answer inquiries pertaining to hotel services or make recommendations
regarding shopping, dining, or entertainment.

• Greet incoming and departing guests warmly with a genuine smile and
eye contact, escorting them to assigned dining area.
• Tend to special guest needs and requests with the ability to make them
feel welcome.
• Effective coordination with event organizers for superior outcomes
delivery