digital sales team leader
Kun Volkswagen
Total years of experience :9 years, 5 Months
Handling a team as well as high value customers, responsible to meet self and team's
monthly sales targets on Digital, Tele-In, Walk-In.
Meeting with sales managers to discuss telesales strategies. Training junior telesales
staff. Managing the telesales team and assisting junior staff.
Monitoring the performance of the tele-sales team.
Compiling and presenting sales reports like Summary Reports, Tele callers Reports,
Exchange Reports, Sales Reports, ETBR Reports, Flash Reports.
Driving the team towards the targets, Handling Tele-in Calls.
Enquiry Management Monthly Wise, Enquiry Allocation on Daily basis, Assisting and
coordinating with sales team for completion of sale targets.
Taking care of Customer Lifecycle Management and coordinating with the all the
departments.
Follow up of BSI-BRI Registration.
PSF Callings Day 2 Day follow up.
Anniversary Mails.
Customer Id Creation.
Handling DMS.
Tracking testdrives.
Assigning NSC Leads and first followup updation.
Post Delivery Feedback Callings.
Handling Telein-Digital Source enquiries.
Executing assistance functions to help manage a showroom.
Assisting customers in locating their products.
Assisting and coordinate with sales staff for completion of sale documents.
Taking videos atthe time of delivery and coordinating with the Marketing team to
upload the videos
Assisting to customer care team to coordinate with Team Leaders for resolution of
complaints
Monitoring of DMS entries of the respective sales team ( walk-in/Tele In)
Taking care of SAP reports, DBM reports, Delivery Gate pass, Invoice, RC upload.
Coordination with accessories/ Registration for all the pending cases
Essential accessories, I smart binding, Timely delivery and taking customer feedback.
Time to time support to the customer care team in telecalling activities for Feedback
Qualified buyers by understanding their requirements and interests and matching these
interests to various car models.
• Demonstrated vehicle features and takes customers on test drives.
• Demonstrated automobiles by explaining warranties and services.
• Closed sales by overcoming objections, asking for sales, negotiating prices, and
completing sales and purchasing contracts.
• Provided sales management information by completing reports.
• Assisted with the setup of the showroom and displays.
• Updated job knowledge by participating in educational opportunities and reading
professional publications.
• Enhanced dealership reputation by accepting ownership for accomplishing new and
different requests
• Called existing and potential customers to persuade them to purchase company products
and services.
• Accurately recording details of customer’s purchase orders.
• Processed all customer purchases accordingly.
• Generated promising leads for the outside sales team to pursue.
• Managed customer accounts by ensuring that existing customers remain satisfied with
company products and services.
• Developed and sustaining solid relationships with customers to encourage repeat
business.
• Used sales scripts proffered by the company to drive sales and respond to customer
rejections.
• Developed in-depth knowledge of customer products and services to make suitable
recommendations based on customer’s needs and preferences.
• Continually meeting or exceeding
Perform basic fault finding, eliminate blacklisting, SIM card or network problems to
ensure fault lies with the handset, or accessories
Perform functionality checks in order to eliminate user error
Ascertain the warranty status of a handset in order to eliminate damaged equipment
Perform functional test of handset using RF test equipment and PC in order to
ascertain the nature of the defect/s (where applicable)
Perform software related/cosmetic repair to handsets in order to remedy diagnosed
fault
Enter job details via TIM in order to maintain repairs database
Repair to manufacturers guidelines
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