Assistant Front Desk Manager
marriott
Total years of experience :14 years, 7 Months
Responsible for achieving the goal for upgrade and increasing more revenue and increasing guest satisfaction.
Responsible for achieving goals for the departmental and individual trainings as a Training head of the department.
Responsible for achieving Brand Standard Audit, Guest Satisfaction and Overall Satisfaction goals.
Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Interacts with guests to obtain feedback on product quality and service levels
Refer resume
Responsible for achieving the goal for upgrade and increasing more revenue and increasing guest satisfaction.
Responsible for achieving goals for the departmental and individual trainings as a Training head of the department.
Program Coordinator for Upgrade Program (By Drake Beil & associates)
Responsible for achieving Brand Standard Audit, Guest Satisfaction and Overall Satisfaction goals.
Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Interacts with guests to obtain feedback on product quality and service levels.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Performs all duties at the Front Desk as necessary.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
Handles Marriott Rewards.
BSA & Training Champ of the department.
Conducting departmental/monthly/daily trainings.
Responsible for achieving the goal for upgrade and increasing more revenue and increasing guest satisfaction.
Responsible for achieving Brand Standard Audit, Guest Satisfaction and Overall Satisfaction goals.
Performs all duties at the Front Desk & At Your Service as necessary.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Front Desk Operations:
Interacting with guest, handling of guest feedback and acting in the best way possible keeping in mind the hotel as well as guest satisfaction.
Exchange of foreign currencies and travelers checks.
Taking smooth Check In and Check out.
Handling of guest problems or complaints in the best way possible keeping in mind the hotel as well as guest satisfaction.
Business Centre/ At Your Service:
Manage guest mails, messages, telexes, facsimiles, courier services, etc.
At Your Service or Data Centre Supervisor handling operations including Room Service Order Taker, Up selling, Training of associates, maintaining data for brand audits, maintaining user records.
Keeping track of guest problems with the help of Manual day to day tracking of guest complaints, keeping records and generating weekly and monthly report of Top ten complaints (MTD/YTD).