Technical Support Engineer and Trainer
Compubase
مجموع سنوات الخبرة :10 years, 6 أشهر
• Install, configure and troubleshoot operating systems.
• Install, configure and troubleshoot applications (MS office, MS project and Adobe application ...).
• Computers (PCs) and Laptop maintenance and troubleshooting.
• Antivirus installation and configuration.
• Install and Configure and troubleshooting ICDL and TOFL Labs
• Configure and troubleshoot physical network.
• Install, configure and Monitor network MS services (DNS, AD DS, WDS, File Server, GPO and DHCP Server).
• Trainer for ICDL and MS Office 2010/2013 and Installation and configuration windows Server 2012
• Interacts with existing customers to increase sales of the Company services.
• Develops new business prospects in specific geographic areas through cold calls and emails.
• Compiling and distributing financial and statistical information.
• Analyzing and investigating price, demand and competition.
• Devising and presenting ideas and strategies.
• Promotional activities and organizing events and product exhibitions.
• Print Design for the courses and product of the Company.
• Develops marketing strategy and social media plan.
• Managing campaigns on social media as Facebook, Twitter, Instagram and LinkedIn to develop new business prospects.
• Administrator on Company website to update content and troubleshoot the productivity
• Computers (PCs) maintenance and troubleshooting
• Computer systems OS installation, configuration and troubleshooting
• Other Software’s installation and configuration
• Antivirus installation and configuration
• MS Office 2003/2007/2010/2013, MS project installation, configuration and support
• Center website development using ASP.NET, support and customization
• Installation and configuration physical network
• Monitor network MS services (AD DS and File Server).