Majd Abdullah

• Led effective management of owners associations and FM Service Delivery in 4 prestigious
properties across 1, 000+ residential and commercial units.
• Developed and oversaw community management plans, Integrated FM contracts, and
guidelines for emerging properties in Baghdad, Iraq.
• Formulated financial recovery plans and implemented stringent service charge collection
processes to maintain optimal service delivery while enhancing project profitability.
• Optimized operational efficiency aligning with corporate goals and operational KPIs/SLAs,
despite geopolitical unrest.
• Oversaw parking leasing processes for in-street and private slots, achieving increase in
profitability by 25%.

Optimum service delivery IFM for multi-storey warehousing facility serving prestigious clients. Deployment of in-house teams and specialist subcontractors for operations management and execution planned and corrective maintenance activities in line with OEM recommendations and client requirements. Devise and implement complex solutions to optimize and refurbish critical systems.

Key Responsibilities:
- Deliver IFM services for 3 warehouse buildings (G+M) and auxiliary utilities including (potable water, sewage and irrigation pump stations) through in-house teams and specialized subcontractors.
- Develop Asset Management Plans (annual maintenance schedule, procedures, & resources allocation) and reporting formats as required by OEM and in light with actual site conditions.
- Execute planned and reactive maintenance activities. Verify on-site work completion and closeout report generated by supervisors and subcontractors through CAFM system.
- Operate and maintain state-of-the-art Ammonia refrigeration plant for chilled and freezer storage. Manage emergencies with minimal impact to perishable goods.
- Propose and implement quality control and assurance actions.
- Formulate, manage, and execute variation works on behalf of Client.
- Report the performance of services to Client on daily, weekly, and monthly basis.
- Coordinate and liaise with Milaha Divisions i.e. Operations, HSSEQ, Food Safety, Real Estate and Customer relations for execution of activities and operational requirements.
- Undertake compliance activities (on-site works, Gap Analysis, documentation) for statutory and international authorities i.e. QCDD, Kahramaa, MOI, and ISO.
- Create and execute contingency plans for various scenarios including power outage, and refrigeration deficiency.

Corporate Responsibilities

- Furnish and execute corrective and performance-enhancement plans for in-house and subcontractor service delivery.
- Attend periodic meetings with department heads and present project performance.
- Provide technical and managerial assistance to various IFM projects.
- Mobilization of newly-awarded IFM contracts.
- Provide substantiation of work deliverables for invoicing.
- Attend tender site visits for potential projects and bids.

• Delivered mobilization for IFM contracts across 19 sites with a combined headcount of 155
personnel.
• Successfully reduced mobilization lead time by 20% through streamlined planning and
stakeholder coordination.
• Resolved mobilization bottlenecks, cutting anticipated cost overruns by QAR 1.2 million.
• Developed and implemented project-specific operational asset management plans and project
deliverables.
• Managed the IFM delivery, assuring contract KPI and SLA are achieved with 95%+ success
rate.

Managed end-to-end IFM service delivery for multi-building warehouse and logistics facilities, ensuring
adherence to OEM standards, Food Safety, and project KPIs.

Strategically handling Integrated Facility Management projects and ensuring optimum service delivery. Deploying multi-disciplinary teams for effective assets management. Holistic approach implementation towards efficient service delivery. Integral facilitation of Assets and Transition Management activities.
Key Responsibilities:
• Delivery of Integrated Facility Management Service Providers’ supervision, monitoring and performance reporting through CAFM System:
o Hard & Soft O&M Services for Qatari Diar Building Complex.
o O&M Services for Prestigious Marine Fuel Dock Station in Lusail City.
• Develop Integrated Asset Management plans for all Client Assets & Facilities (PPM, CM, and
Spare Parts Management).
• Deploy and coordinate with multi-disciplinary teams to carry out O&M activities with
accordance to Operational Plans and prepare necessary documentation/reports.
• Assist in the development of all quality control procedures including continuous review of Key Performance Indicators (KPIs), Service Level Agreements, and performance enhancing
regimes.
• Maintain, monitor and provide operation management for Lusail City-Wide Gas Network and
main network of Al Khor Expressway.
• Lead for management of LPG farm & Gas delivery network works in coordination with Build
Contractor and end-user for Vendome Mall & Qatar Entertainment City - Lusail City.
• Conduct technical assessment of Tender submissions for planned City-Wide FM projects.
• Coordinate and liaise with Statutory Authorities with Takeover responsibilities for various
Public Realm assets (Ashghal, Kahramaa, QCDD, Marafeq, PSEC).
• Assist in the review & acceptance of assets, Takeover duties, and deliverables.

• Developed integrated asset management plans, achieving 13% imporvement in maintenance
efficiency.
• Supervised IFM service providers across marine fuel stations, admin buildings, public realm
facilities and infrastructure.
• Delivered 40+ call-off projects with budgets up to QAR 2 millon, meeting timelines and quality
set targets.
• Conducted technical assessment of tender submissions for strategic city-wide IFM projects.
• Coordinated and liaised with Statutory Authorities for formal takeover of various Public Realm
assets (Ashghal, Kahramaa, QCDD, Marafeq, PSEC).

Managed Engineering and Operations teams for execution of O&M service contracts for City-Wide Utilities and Hard Services. Established and optimised a comprehensive Service Delivery methodology. Oriented to streamline routine activities and enhance remedial response to service disruption.
Key Responsibilities
• Assist & lead in Performance Management, reporting and monitoring of multiple O&M service contracts for City-Wide projects in accordance with statutory and contractual requirements.
• Conduct periodic monitoring inspections and audits of O&M activities for City-Wide utilities.
• Lead and manage Mobilization stage activities for O&M service contracts.

• Review dewatering plans, wastewater management solutions and pumping arrangements in accordance with catchment areas and ongoing construction.
• Create and modify rainy-season and flood mitigation plans.
• Assist in the O&M management and monitoring of Lusail City-Wide Gas Network.
• Complete Asset Takeover/Handover obligations create snag registry, review project dossiers
and monitor closeout progress with Consultants and build Contractors.
• Carry out installation and activation of Temporary Gas systems through build contractor.
• Operate Call-off orders for Storm Water and Foul Sewer networks statutory flushing.
• Conduct the rectification works for marine fuelling station at Lusail City for PSEC compliance.
• Manage Spare Parts inspection and delivery as per project requirements.
• Handle Stakeholder Engagement, Coordination, Liaison and Communication Management.

Led technical operations for city-wide O&M contracts involving critical municipal utilities. Established
and optimised a comprehensive service delivery methodology with emphasis on streamlining routine
activities and enhancing remedial response to service disruption.
• Managed the O&M for stormwater, TSE, and foul sewer networks across 80 km of piping and
8 main pump stations.
• Spearheaded mobilization for 3 service contracts, achieving go-live within 45 days of award.
• Conducted technical assessment of 1, 200+ assets, facilitating smooth handovers and
compliance.
• Led asset takeover/handover process in coordination with project consultants and client
representatives.
• Developed and implemented performance management, reporting and monitoring protocols of
multiple O&M service contracts.

Internship on naval engineering; port design, ship anchoring and ship maneuver simulations.

Participated in Aircraft Maintenance functions.

Contributed to port design, and ship simulations.