IT Business Partner
Power International Holding
Total years of experience :10 years, 11 Months
» Project manager of fully completed 18-month project to migrate our Group HR system (Oracle EBS) completely to SAP SuccessFactors & S4H Payroll as part of HR Digital Transformation roadmap.
» (L1 & L2) HyperCare Support for the implemented SAP SuccessFactors modules (RCM, ONB & PMGM).
» Serve as liaison between business unit HR management and our IT colleagues in identifying,
assessing, and documenting business systems requirements to include process analysis, business
flow analysis, projection of system capabilities, presentations to top management.
analysis, projection of system capabilities, presentations to top management
» Perform program management, project scoping, resource allocation, project scheduling, risk
management and conflict management to ensure successful project execution.
» Managed and delivered a project of developing a Mobile Application for our Oracle HRSS Features.
» Held a pivotal role in the automation enhancements applied on Oracle EBS.
» Communicate and negotiate effectively with vendors on scoping, pricing and deliverables.
» Communicate with key business stakeholders, understand business processes and ensure
transformation of business processes into digital, ERP systems and if required, propose alternate
solutions.
» Manage business users training, development and skillset enhancement related to business
applications.
» Manage and oversee intra module data validation and reconciliations.
» Evaluate business requirements and communicate to technical team for development.
» Monitor issues as per the agreed timelines and SLA.
» Mentor and motivate support team to perform their goals and deliver strong
results.
PROJECTS
• PIH Group - SAP SuccessFactors (RCM,
Onboarding, Visa & Permit Mgmt.)
• PIH Group - SAP SuccessFactors (EC and
complete Talent Management suite)
• PIH Group - SAP S/4 HANA (Time Management &
Payroll modules)
• Managing the implementation of time & attendance system and its integration with our group ERP.
• providing the full support of time & attendance and access control systems across the whole group along with its projects.
• Leading the IT service desk team that provide variety of services to meet the business needs and achieve the client satisfaction.
• Managing all telecom services across the group, and handling the coordination with Telecom service providers in Qatar (Ooredoo & Vodafone).
• One of the team that handling the centralized IT service Desk and Telecom services for around 20+ companies across the group
• Installing and configuring computer hardware operating systems and applications for end users
• Assist with Server installations and setups as well as resolution of server end problems.
• Coordinate with telecom service providers in Qatar (Ooredoo & Vodafone).
Responsible for providing first line support to the warehouse of the company by configuring and installing windows servers, upgrading and migrating operating systems.
Manage backups, troubleshoots and maintain secure data communication.
Duties:
-GSM base station technician
-RF alignment
Duties:
-selling internet cards to markets and companies.
-Ensure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer.
-maintaining solid product knowledge along with all other aspects of customer service.
B.S Electronics & Communication engineering Academic Projects: - Semesterial project: Data Transmission Using Laser Beam. - Graduation project: Wireless Home Automation Using Speech Recognition.