OPERATION COACH
SACOOR BROTHERS
Total des années d'expérience :14 years, 11 Mois
Greeting customers and determined their needs & wants.
Manage retail staff, including cashiers and people working on the floor.
Taking care of customer service including handling queries and complaints.
Handling customer's complaints in a professional and diplomatic way.
Hitting targets and implementing strategies to improve sales.
Forecasting future sales.
Maintain inventory and ensure items are in stock.
Merchandising.
Evaluate on-the-job performance.
Coach, counsel, recruit, train, and discipline employees.
Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Analyze operating and financial statements for profitability ratios.
Ensure promotions are accurate and merchandised to the company’s standards.
Check the tailoring service for the tailors
Manage different departments within the store.
Ensure standards for quality, customer service and health and safety are met
Aug 2012 - Nov 2012: Trainer - Koj group - UAE
Koj group (early learning center, Nayomi, Mikyajy, list, Neal's yard, Ulla pop ken)
Job location: UAE
Job Responsibility
* train the employees on the oracle system.
* ensure that candidate understand everything in the system.
* ensure that employees able to use the system.
* collaborate with peers to enhance the instructional environment.
* maintain cooperative working relationship with the candidates.
Jan 2010 - Aug 2010: PRO - AL Tawfiq Real State - Syria, Swaida
Job Responsibility
* Following up all paper work related to the company operations.
Mar 2007 - Des 2009: Shop Manager - Majila Fashion - Syria, Damascus
Job Responsibility
* Manage the team.
* Ordering stock for the shop.
* Merchandising the products.
* Training new staff.
* Problem solving (customer service issues, staff related issues)
* Motivate the staff.
Computer skills
* Proficient user of Microsoft Office: Word, Excel, PowerPoint.
* Typing speed: V. Good (Arabic - English)
* Business Management Diploma /2008/- International Virtual University UK