Majdi Ennaifer

Project: Ooredoo Customer Care WebServices
• Design, develop, test and deliver WebServices calling different simple and composite CMS commands.
• Customizing composite command execution listeners.
• Troubleshoot and provide prompt solutions for new business requirements and defects raised.

Projects: Pega Cloud migration for Europ Assistance/ La Poste - TMA SAFRAN - BPCE
• Resolve support production tickets.
• Design, develop new Pega Solutions (CRs) for different customers.
• Expose Pega Rest WebServices using JSON Data transforms.
• Integrate custom SSO for BPCE Simulator applications.
• Integrate high quality complex Pega Solutions End to End.
• Organize work across the team.
• Troubleshoot and provide prompt best practices Pega solutions for the defects raised according to the priority and business impact.

Project : Orange Maintenance

• Responsible for the middleware APIs between CRM and BSCS system.
• Resolve support production tickets.
• Design and develop new Solutions (CRs) for the customer.
• Organize work across the team.
• Troubleshoot and provide prompt solutions for the defects raised according to the priority and business impact.

Project: CBiO Support for Ooredoo
Working with E// CBiO support team in BSCS area for more than 6 years on all Ooredoo BSCS applications. Majdi worked on:
• Handle BSCS Support including Problem and Consultation CSRs.
• Troubleshoot and provide prompt solution for the defects raised according to the priority and business impact.
• Understand customers business functionalities/requirements in relation to the defects raised.
• Design, Develop or customize new applications/batchs for BSCS platform using different technologies.
• Perform testing for all possible test cases or integration test when the problem is impacting multiple components.
• Design, develop, test and support very complex solutions to execute the business needs (CRs).

Project: BSCSV7/BSCS iX R2 migration for Maroc Telecom
Working for 3 years on all Maroc Telecom Front office applications, Majdi worked on:
• Study the existing kernel and non-kernel modules, this to design, configure, develop and test new BSCSiX solutions.
• Animation of workshops related to Front Office applications.
• Design, develop, test and support of solutions adapted to clients specific requirements.
• BSCS Integration and customization. Responsible of all the customizations. Specification, design and implementation for all BSCS front office applications (CX, PoS, SX…).
• Proposed tools to find migration inconsistencies and deliver scripts to fix them.
• Extensively involved in Customer Care Java code troubleshooting, configuration, business cases, SOI commands functionalities, development and architecture.