Chief Operating Officer
Global consultants pro
Total des années d'expérience :31 years, 2 Mois
Directs, administers, and coordinates the internal operational activities of the organization in accordance with policies, goals, and objectives by the chairman Board of Directors. Leads and directs the following functions and/or business units: operations, human resources, information systems, traffic, new business coordination, and business development .
Directs, administers, and coordinates the internal operational activities of the organization in accordance with policies, goals, and objectives by the the Board of Directors. Leads and directs the following functions and/or business units: operations, human resources, information systems, traffic, new business coordination, and business development .
setting and meeting performance targets for speed, efficiency, sales and quality;
managing the daily running of the North American team;
communicating with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
maintaining up-to-date knowledge of industry developments and involvement in networks;
monitoring random calls to improve quality, minimize errors and track operative performance;
coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
reviewing the performance of staff, identifying training needs and planning training sessions;
recording statistics, user rates and the performance levels of the team and preparing reports;
handling the most complex customer complaints or inquiries;
organizing staffing, including shift patterns and the number of staff required to meet demand;
coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
Accomplishes business development activities by researching and developing marketing opportunities and plans; implementing sales plans; managing staff.
1- Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
2- Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
3- Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling .expenditures; analyzing variances; initiating corrective actions.
4- Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
5- Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
6- Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses.
7- Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
Generate leads for sales people, design the e-commerce advrtisment campaign and web site optimising.
During my work between 2003-2009 at Xeermedia I have successfully managed the marketing department in internet web hosting and web graphic design. Created a great teamwork strategies; on the other hand, I have gained a lot of knowledge and experience in the field of web and computer skills
In 1999-2003 during my work at Car stereo warehouse & electronics as the head supervisor at wholesale department I have administrated, coordinated and developed sales team knowledge in the customer service and marketing, built energetic conversations in order to provide customers with right information successfuly .
I have established new business techniques during my work with Nissan motor corp. . Leasing department and had a flourishing 2 years of customer service satisfaction between 1996-1998.also i was responsible for marketing and advertisment for the company
I have trained and supervised crews through my work at the automotive industry 1992-1996 and helped organizing events and seminars for various company events
Bachelor degree in business adminstration with minor in marketing and sales as 3.0 GPA average( very good)
