Sales Support & Operation Manager
Corys Building Materials
Total years of experience :22 years, 3 Months
Contribute operations information and recommendations to strategic plans and reviews .
Analyze process workflow, develop, implement, enforce and evaluate policies and procedures.
Accomplish operations and organization mission by completing related results as needed.
Track pricing, rebates and service levels.
Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
Work closely with the Planning and inventory manager to perform analysis of our inventory and ensure we are utilizing it effectively.
Direct the order management process and shipment of products and ensure optimal practices.
Resolve issues to meet overall business objectives by understanding direct sales concerns and recommend appropriate solution.
Provides technical support to Sales Executives; specifically, in analyzing client needs, coverage forms and quotations.
Provide higher end customer service to clients and customers including key communication, negotiation with underwriters, as well as putting together proposals.
Direct and oversees the order management process.
Identifies exposure to loss and recommends appropriate coverage in coordination with Sales Executives.
Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
Responsible for developing sales processes, pricing and and analyzing product performance and other sales metrics.
Oversees the operation activities of a sales function.
Develop and implement sales support programs to help drive sales efficiencies.
Help develop and implement a customer service policy for an entire organization.
Improve customer service experience and create engaged customers.
Analyze statistics and other data to determine the level of customer service the organization is providing.
Negotiate price, delivery, specifications and other terms of an agreement to close the deal.
Market inspection in relation to both customers and competitor’s portfolio.
Cold calling to arrange meetings with potential customers to prospect for new business.
Represent the company at trade exhibitions, events and demonstrations.
Analyze regional market trends and discover new opportunities for growth.
Maintain and expand customer base by counseling district sales representatives.
Create regional sales plans and quotas in alignment with business objectives.
Achieve regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews.