ماجد الأمين

Providing 1st /2nd Line support (Remote -onsite) to all users at all level of the business and across all office via telephone /email and troubleshooting common IT problems with all equipment - computer and printers and mobile and IP Phones .Close attention to helpdesk queue, aged tickets and service level and service level agreements (SLA) setting a clear exception users and proactive escalation to IT management, installation of software patches and service package and using HPMA for computer and hardware asset management.
Perform activities conference room support (including VC and AV technologies.

monitoring and analyze of multiple production servers on System Center Operations Manager 2012 R2 (SCOM) console and application components such as GIS map viewer, SCADA, AVAYA, SADAD KPI reporting, CEO Power BI-Dashboard, SMS Gateway, HP BSM, HP ALM, Branch, ERP etc. including Oracle Enterprise Manager 11g Fusion Middleware Control, Oracle Enterprise Manager Cloud Control 12c. Responsible for AKCP security probe for UPS/AC status with Tier 2 Uptime Institute standard and CCTV using Dame Ware and Barco Apollo program, as well as ORACLE Enterprise Manager Cloud Control 12c for Production DB 1 & 2 and SAN Storage. Responsible for Backup Operations Management using Data Protector Manager for monitoring backup process. Perform CC&B BATCH processing on Oracle Database application for billing transactions. Coordinate with concerned teams, vendors, and/or appropriate third party as part of operations escalation as necessary. Ensuring that all escalation information is accurate and periodically updated, and that all relevant members of the team are regularly informed on the status of the operations escalation process., Daily checking of IT Data Center storage room facilities such as Servers (IBM, HP), Switches, Routers and Networking Machine (CISCO, JUNIPER), connection including AC temperatures and escalate to the production support team as issues may arise., Create logs incident report using Remedy Ticket tracking system. , Perform the weekly, monthly and yearly reports on Database and Windows, Linux/Unix Servers Usage utilization., Prepare reports and troubleshooting on Data Center equipment on CRAC, UPS, Generator and HVAC, Upgrade and configure Oracle CC&B as per operation requirements., Manage and perform equipment relocation, installation, expansion, connection/disconnection, upgrades, support and maintenance, and preventive maintenance., Maintain operational, configuration, and other data center procedures., Maintain data center environmental and monitoring equipment.

• Install new PCs and laptops Lenovo (Model Name (M93Z-M910Z) touch All in one (Think Center)-i7 (M900 Tiny 1L - M900-M92P-M93P-TCM720q- TCM920q) Desktop\Tower (Think Center ) i7 (Model X1 carbon-T480S - T490S-P43S Laptops)
• Update BIOS for Lenovo PCs and Laptops and Tiny Models Number (10ACS08K00-10ACS0DB00 -10NTS03600 - 10FLS3JG00 - 32121U6 -3212CJ2 )(10NE000EMB)
• Upgrade OS image and BIOS for win 7 and win 8.1 to win10 Enterprise through software center by SCCM 2017 and after that join to specific domain.
• Configure outlook Email .PST and OST and Archive for All users
• Create many maps Networks drive for all users even can move their all necessary documents and data.
• Move user between specific OU in inside active directory even they can take new policies.
• Use System Center 2012 R2 Configuration Manager through computer name or IP address for any troubleshooting for users.
• Used USB3.0 TO SATA DOCKING STATION for recovering Data.
• Configure cloud printer and fingerprint for users.
• Encrypt and decrypt (C) Drive by bit locker administrator and monitoring.
• Transfer the data from old PC to New PC without log on by users.
• Sanitize and drive eraser for all old PCs by Blancco software.
• Configuration (DVI) to configure printers (USB - NETWORK).

Exchange 2010 Server.
•Configure SCCM 2017
•Configure BAAN Server.
•Configure Work Flow.
•Configure Symantec + Trend Micro Antivirus Server.
•Add users and disable move users to another OU and Adding, removing, or updating user account information, resetting passwords, User administration (setup and maintaining account), Implement the policies for the use of the computer system and network, Setup security policies for users, Implement the policies for the users of the computer system and network .
•Applying operating system updates, patches, and configuration changes.
•Monitor system performance.
•Troubleshooting any reported problems.
•Responsibility for documenting the configuration of the system.
•Quickly arrange repair for hardware in occasion of hardware failure
•Install Cisco Router 2901 and connected with leased line + access switch Cisco 2960.
•Maintaining system.
•Ensuring that the network infrastructure is up and running.
•Sometimes maintains website SSL certificates SSL certificate working with a Certificate authority .
•Install and configure firewalls (barracuda anti - spam &virus firewall 300) (cyperoam UTM appliance 200i).
•Create a 'backup' and recover policy ( Barracuda Backup Server )
•Configuration SAP and installation for users
•Configuration my FAX 150S V.34 NETWORK FAX Server.
•Implementing and Supporting Microsoft Windows XP, Updating. Support Skills from Microsoft Windows NT
4.0 To Windows Server2003.
•Provide Infrastructure services in all areas needed: storage networking, load balancing, Operating System,
•network security, directory services, server virtualization using system backup and restore
System and Network Monitoring.

•configure verify and Troubleshoot a switch with VLANS and inter switch
Communications, implement an IP addressing scheme
And IP services to meet network requirements in
A medium -size enterprise branch office networks,
Configure, verify and troubleshoot basic router operation
And routing on Cisco devices, explain and select the
Appropriate administrative tasks required for a WLAN
Identify security threats to a network and describe
General methods to mitigate those threats, implement,
Verify and troubleshoot NAT and ACLs in a medium-size
•Configure Cisco devices-configure IP addresses, subnet, masks, gateway addresses on routers and hosts, implement access lists configure a switch VLANS and inter-switch communication, implement , Configure, test, equipment and services, including switches, routers, firewalls and VPN
•Configure Cisco devices-configure IP addresses, subnet, masks, gateway addresses on routers2900 and hosts, implement access lists configure a switch VLANS and inter-switch communication, implement.