ماجد محسن علي البكالي

• Handling customer service phone calls and answering product or account inquiries, service
transactions, billing inquiries service discrepancies, service claims etc…
• Following up customers service claims and ensuring customer satisfaction.
• Ensuring the delivery of quality customer service and personalized interaction. Experience.
• Building customized call center application and database.
• Increasing the service level up to 92%.
• Identifying and escalate issues to supervisors.
• Researching required information using available resources.
• Routing calls to appropriate resources.
• Following up customer calls where necessary.
• Work Using CRM, CSP, PSS and Citrix Systems.
◦ Handling other duties as assigned.

• Handling customer service phone calls and answering product or account inquiries, service
transactions, billing inquiries service discrepancies, service claims etc…
• Following up customers service claims and ensuring customer satisfaction.
• Ensuring the delivery of quality customer service and personalized interaction. Experience.
• Building customized call center application and database.
• Increasing the service level up to 92%.
• Identifying and escalate issues to supervisors.
• Researching required information using available resources.
• Routing calls to appropriate resources.
• Following up customer calls where necessary.
• Work Using CRM, CSP, PSS and Citrix Systems.
◦ Handling other duties as assigned.

• Answering phone calls from BNF professionally and responding to BNF inquiries.
• Researching required information using available resources.
• Increasing the service level up to 96%.
• Match supplier invoices with warehouses purchase orders and receipt of supplies, issued by
administration, and indicate supplys safety.
• Providing BNFs with the organizations service, procedures & information
• Other duties as assigned.

• Greeting and directing customers.
• Increase sales by 3 times during the working period
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
• Providing accurate information (e.g., product features pricing and after-sales services).
• Answering customers questions about specific products/services.
• Reach out to customer leads through cold calling.

• To work with the Manager to implement the organization and delivery of all childcare.
• To ensure that all Ousted legal requirements are met.
• To focus on delivering excellent standards of care and education.
• Increase the turnout rate to 150%.
• General Observing and head Of Consulting.

• Handling Gusts.
• Coordinating guest service
• Selling airlines Tickets using IATA System.
• Ensuring guest satisfaction
• Create highest value recognition from airlines within all relevant airline contact levels
• Avoidance and resolution of relationship conflicts with airline partners, including legal disputes
• Prepare and present frequently all airline related relevant news and issues.
• Communicate frequently and efficient all related topics to the Line Manager.