Corporate Bancassurance Relationship Officer
Allianz Saudi Fransi Cooperative Insurance
Total years of experience :14 years, 10 Months
Managed customer relations on ongoing basis to maximize customer retention.
Created activities and engagements to enhance customer experience, knowledge and patronage.
Delivered superior customer service to strengthen relationships and drive future business revenue.
Developed strategic relationships with key clients to foster profitable business initiatives.
Held weekly meetings with BSF corporate team to discover upcoming sales opportunities.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Referred customers to various services by evaluating needs and providing recommendations.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Marketed and sold insurance policies directly to clients.
Developed strategic relationships with key clients to foster profitable business initiatives.
Assisted customers with prompt and polite support in-person and via telephone.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Developed strategic relationships with key clients to foster profitable business initiatives.
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated customers on product and service details and information.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Educated customers how to use company systems, complete forms and obtain desired services.
Analyzed and escalated complaints and issues to designated departments for investigation and response.
Sales & Marketing Diploma from the Institution of Public Administration.