Operations Manager
Neles
Total years of experience :25 years, 1 Months
Operations Manager
Manage service delivery, including solution development, strategic initiatives, operational budgets, expenditure, and staff members with a focus on achieving satisfaction. Improve operational effectiveness and efficiencies by motivating and training staff members. Increase the amount of received firm request for quote by executing corrective measures. Attain major customer approvals for company’s products by identifying areas of concern and requirements. Develop appropriate sales and estimation team to assure adequate management. Enhance quality procedures and flow charts by implementing effective strategies.
Key Contributions:
Boosted revenue generation by 50% through service promotions and relationship development.
Attained the Saudi Aramco IKTVA certification/approval by providing support in assessments.
Increased revenue by 30% through the implementation of effective strategies.
Planned, devised, and realised the process to attain the UL certification for products lines.
Local business partner of Emerson
Delivered ground-breaking process control systems solutions, control valves, isolation valves, analytical systems, measurements and flow meters, product, and services, including local manufacturing, start-up, and commissioning support for process industries in the kingdom of Saudi Arabia. Recommended bespoke solutions to fulfil company’s operational and business gaps. Conducted customer site penetrations and assessments to ensure compliance with defined standards and procedures. Reduced additional costs by executing relevant measures and approaches while negotiating pricing.
Key Contributions:
Increased profitability by 50% through the delivery of exceptional solutions and execution of corrective measures.
Planned and launched a local manufacturing facility in Jubail and servicer operation in Yanbu.
Coordinated business operations and staff members while collaborating with executive management to delegate responsibilities and ensure operational consistency. Motivated, supported, and mentored employees with a goal to accomplish organisational objectives. Managed budget, operational expenses, and strategic relationships with emphasis on business performance enhancement. Designed and implemented ethics process to enhance workplace environment and employee’s morale. Defined and accomplished goals by realising effective approaches, techniques, and strategies.
Key Contributions:
Steered and executed all 13 delayed projects within allocated timeframe and budget.
Established partnership with two international OEMs for offshore and onshore platforms.
Delivered manufacture, fabrication, supply, installation, commissioning, repair, service, and maintenance services for hydraulic and pneumatic systems, equipment, and components. Identified client’s requirements and recommended appropriate solutions to satisfy needs.
Key Contributions:
Provided contribution in the management of government sector business line.
Fostered relationships with 2 OEMs for hydraulic products and material handling.
Manage service delivery, including solution development, strategic initiatives, operational budgets, expenditure, and staff members with a focus on achieving satisfaction. Improve operational effectiveness and efficiencies by motivating and training staff members. Increase the amount of received firm request for quote by executing corrective measures. Attain major customer approvals for company’s products by identifying areas of concern and requirements. Develop appropriate sales and estimation team to assure adequate management. Enhance quality procedures and flow charts by implementing effective strategies.
Key Contributions:
Boosted revenue generation by 50% through service promotions and relationship development.
revenue by 30% through the implementation of effective strategies.
Headed a team to start valve repair facility, transmitters repair facility, DCS Staging area and worked with Fisher for manufacturing facility in Jubail.
Expaned sales of isolation valves bussines.
Saudi Fal Company Limited
Project Pursuit for local and international projects.
Established High-level contacts with Saudi Aramco, SABIC, SEC and
SWCC.
Worked with Project Management Teams (PMT) for local and
international projects.
Monitored progress and implementation of ongoing project(s) and
maintained contact with the client and the principal’s representatives to
ensure the project moves smoothly and as planned.
Established and maintained effective business contacts and relationships
with key external parties such as clients, principal, engineering
companies, contractors and consultants to further business interests.
Reviewed, discussed and provided recommendations on terms and
conditions of the agreements and business relationships entered into
with principal to ensure favorable terms and mutually beneficial
agreements.
Guided, directed, developed and motivate subordinates to work to their best
potential and perform effectively on the job.
Increased number of purchase agreements and service agreements.
Saudi Fal Company Limited
Developed sales force to extend support to local customers.
Developed penetration plans to compete and increase install base.
Arranged for products approval for Saudi Aramco and SABIC.
Approval for Emerson manufacturing plants.
Handled high value projects/quotes.
Introduced Emerson as principal to customers.
Set annual business strategy, plan and budget for the Division and
ensure effective functioning of various aspects of the Division’s
operations to meet long and short-term business objectives
▪ Prioritized all tasks within the inside sales function.
▪ Primary objective is to ensure that quotations and order placement
of all business is performed efficiently and accurately.
▪ Supervised, and trained inside sales staff.
▪ Recognized system problems, formulate solutions, and implement
them successfully.
▪ Interfaced with the Sales Administration departments to improve
systems performance.
▪ Interfaced with the outside sales force, customer base, principal, and
forwarders to continually improve the inside sales process.
▪ Responsibility to achive profitable sales of valves
products.
▪ Maintained existing accounts within the assigned territory
▪ Identifed and secured new accounts with business potential.
▪ Coordinated project information with other departments and sales
offices.
▪ Coordinated sales information with product specialists.
▪ Provided clear information to inside sales for quotation.
▪ Increased customer knowledge of Flow products.
▪ Developed and assisted in the specification of Flow products.
▪ After sale follow up to ensure customer satisfaction.
▪ Identifed problems, propose solutions, and take ownership of their
resolution.
▪ Identify when to involve product specialists in sales pursuit.
Saudi Fal Company Limited
Developed sales force to extend support to local customers.
Developed penetration plans to compete and increase install base.
Arranged for products approval for Saudi Aramco and SABIC.
Approval for Emerson manufacturing plants.
Handled high value projects/quotes.
Introduced Emerson as principal to customers.
Set annual business strategy, plan and budget for the Division and
ensure effective functioning of various aspects of the Division’s
operations to meet long and short-term business objectives
▪ Prioritized all tasks within the inside sales function.
▪ Primary objective is to ensure that quotations and order placement
of all business is performed efficiently and accurately.
▪ Supervised, and trained inside sales staff.
▪ Recognized system problems, formulate solutions, and implement
them successfully.
▪ Interfaced with the Sales Administration departments to improve
systems performance.
▪ Interfaced with the outside sales force, customer base, principal, and
forwarders to continually improve the inside sales process.
▪ Responsibility to achive profitable sales of valves
products.
▪ Maintained existing accounts within the assigned territory
▪ Identifed and secured new accounts with business potential.
▪ Coordinated project information with other departments and sales
offices.
▪ Coordinated sales information with product specialists.
▪ Provided clear information to inside sales for quotation.
▪ Increased customer knowledge of Flow products.
▪ Developed and assisted in the specification of Flow products.
▪ After sale follow up to ensure customer satisfaction.
▪ Identifed problems, propose solutions, and take ownership of their
resolution.
▪ Identify when to involve product specialists in sales pursuit.
Saudi Fal Company Limited
Engineering, Sizing, Pricing and selection of Fisher control valves and instruments.
Create quotations, process purchase orders.
Visits customers to solve problems or to create leads.
Knowledge of material supply and shipping.
▪ Primary objective is to develop quotations, purchase orders, and non material requirement documents for assigned measurement business.
▪ Interface with the outside sales force, customer base, principal, and forwarders to continually improve the inside sales process.
▪ Answer incoming customer calls promptly, and courteously
▪ Prepare accurate, informative quotations and communicate status to outside sales and specialists
▪ Ensure that quotations are priced correctly
▪ Ensure that delivery times quoted are realistic and achievable.
▪ Monitor and if required expedite open orders to ensure on time delivery
▪ Coordinate quick deliveries with parts management and QSR personnel.
▪ Coordinate customer information with outside sales and specialists.
▪ Recognize and communicate strategic sales information to outside sales and/or specialists.
▪ Identify potential problems and communicate them to outside sales, specialists, or inside supervisor for resolution.
▪ Recognize system problems, and work with inside supervisor to resolve.
Instrumentation and Control Engineering Technology Electrical and Electronics Engineering Technology