Majed Ashehri

• Spearheaded the establishment of the ELM Print Center, enhancing operational efficiency and service delivery.

• Streamlined logistics and supply chain processes, resulting in improved inventory management and reduced costs.

• Implemented strategic initiatives to optimize workflow, leading to a significant increase in productivity.

• Fostered cross-functional collaboration to ensure seamless operations and alignment with organizational goals.

• Leveraged technology to enhance operational capabilities and drive innovation in service offerings.

• Developed and executed performance metrics to monitor and improve operational effectiveness.

• Cultivated a culture of continuous improvement, empowering teams to identify and implement best practices.

• Spearheaded Customer Care initiatives, enhancing client satisfaction and retention rates through effective communication and support strategies.

• Directed comprehensive Services’ Studies, utilizing data analytics to identify trends and inform decision-making for operational enhancements.

• Championed Service Improvements Program, implementing best practices that resulted in increased efficiency and reduced service delivery times.

• Collaborated cross-functionally to align service operations with organizational goals, driving continuous improvement and innovation.

• Fostered a culture of excellence and accountability within teams, empowering staff to achieve performance targets and deliver exceptional service.

• Spearheaded complaint resolution initiatives, enhancing service delivery and fostering a customer-centric culture.

• Implemented robust customer satisfaction measurement tools, leading to a 20% increase in positive feedback over six months.

• Established comprehensive customer care programs that improved retention rates and elevated overall customer experience.

• Collaborated cross-functionally to align operational strategies with customer needs, driving efficiency and satisfaction.

• Leveraged data analytics to identify trends and opportunities for improvement, positioning the organization for sustained growth.

• Cultivated a high-performing team focused on excellence in service delivery, contributing to a stronger brand reputation.

• Spearheaded the management of diverse EServices including Ishaar, Khatwa, and Yakeen, enhancing user engagement and service efficiency.
• Oversaw the HIP and Shomoos platforms, driving operational improvements and customer satisfaction.
• Directed the EMC (Efada) initiative, ensuring seamless integration and functionality within the IT ecosystem.
• Managed billing processes through the SADAD Payment System, optimizing revenue collection and financial reporting.
• Led the Muqeem service, streamlining operations and improving service delivery for stakeholders.
• Collaborated cross-functionally to align IT strategies with organizational goals, fostering innovation and operational excellence.
• Developed and implemented performance metrics to assess service effectiveness and drive continuous improvement.

• Spearheaded comprehensive studies for facilities, plants, and projects, ensuring alignment with strategic goals.

• Conducted in-depth market research to identify trends and opportunities, driving informed decision-making.

• Cultivated and managed strong relationships with government authorities and VIP customers, enhancing collaboration and trust.

• Led bidding processes and developed technical and business proposals for diverse contracts, both locally and internationally, resulting in increased project acquisition.

• Streamlined operations and improved efficiency through effective project management and stakeholder engagement.

• Leveraged data-driven insights to optimize performance and drive organizational growth.

• Conducted comprehensive market research to identify trends and opportunities, enhancing strategic decision-making.

• Planned, prepared, and organized training sessions, effectively delivering knowledge in specialized areas to diverse audiences.

• Developed and implemented training programs that improved team performance and operational efficiency.

• Collaborated with cross-functional teams to align training initiatives with organizational goals, fostering a culture of continuous learning.

• Utilized data-driven insights to refine training content and methodologies, ensuring relevance and impact.

• Demonstrated strong leadership skills, guiding teams towards achieving project objectives and enhancing overall productivity.