IT Quality Assurance Specialist
Sadara Chemical Company
Total years of experience :16 years, 3 Months
• Founded IT Quality Assurance function at Sadara and defined QA framework that is integrated with all IT processes
• Initiated IT Risk Management at Sadara and aligned it with Enterprise Risk Management
• Developed IT Risk Management policy and procedures inspired by ISACA’s Risk IT Framework
• Streamlined and automated IT auditing activities and improved tracking and communications related to IT auditing. This resulted in zero overdue audit actions in 2019
• Developed Sadara IT Governance Framework in collaboration with the Enterprise Architect based on best practices including COBIT and ITIL
• Designed and implemented a streamlined Change Management process for ERP that reduced average processing time of change requests from 2 weeks to 3 working days
• Led ERP Service Improvement Program that resulted in significant improvements in ERP team performance, including an increase in on-time response on incidents from 85% to 100% and an increase in on-time resolution from 80% to 97%
• Significantly improved the governance of IT processes by developing a framework for IT Manual and implementing that framework in Documentum
Responsible for SAP Logistics process enablement with more focus on Logistics Execution (LE), Event Management (EM), Warehouse Management (WM) and the integration with SD & MM modules.
Conducting several projects ranging from simple rollouts to full scale implementation projects for multinational global organizations, including SABIC KSA, SABIC Americas, SABIC Europe, SABIC Innovative Plastics, SABIC Asia & Pacific and SABIC China. Also, providing training to hundreds of end users in LE and EM solutions in addition to regular knowledge transfer sessions for other consultants.
- Analysis and design of a web based Analytical Reporting System of Compensation and Benefits for GCC banks
- Documentation of business process and legacy systems
- Built a full size prototype of the user interface
- Generated test data with a huge number or records for performance testing
- Managed the whole RFQ process for evaluating several vendors and proposals to outsource the implementation phase of the project
Cumulative GPA: 2.64 out of 4 Major GPA: 2.8 out of 4 Cumulative GPA for the last 2 years: 3.64 out of 4