System Officer
Ipsos
Total years of experience :5 years, 0 Months
Achievements:
○ Reducing annual IT maintenance contracts for appropriate SLAs by 38%
○ Decreasing monthly payment for telecommunication operators by 9%
Responsibilities:
○ Administering a production environment (Nielsen TAM) combining 16 Windows and Linux based servers (physical/virtual)
○ Providing help desk support for clients (more than 100 users) on proprietary applications including license management & data access control
○ Performing system integration, migration and improvements
○ Troubleshooting system software, hardware and networking issues
○ Securing 24x7 Internet connectivity of HQ with clients and offsite devices
○ Ensuring data integrity through the establishment of appropriate monitoring processes, procedures and auditing of programs
○ Creating and modifying batch files, shell scripts, HTML and XML codes
○ Liaising with development team for custom applications, updates and system automation, then testing delivered products to ensure effectiveness
○ Training and overseeing work done by technical team members to ensure they're keeping our customers satisfied and their issues solved
○ Coordinating with multinational teams, third-party vendors and consultants to deliver projects per plan
○ Sharing system and network productivity reports, inventory control and budget planning with higher management
○ Proposing technical solutions to accomplish company business objectives
○ Ensuring JIRA technical tickets are handled and documented promptly
Achievements:
○ Opening of 4 new centers within a limited period including agent recruitment & training, decoration and all technical installations
○ Deployment, management and maintenance of 300 Android POS devices
○ Reducing the system downtime with current employer by 17% thus increasing the productivity
○ Reducing the cost of new equipment installation by identifying the effective solutions from right vendors by 33%
○ Securing online banking access for management & accounting departments
○ Evaluating all workers of 8 centers and liaise with HR department to start an agent enablement formation to improve everyone’s working capabilities and fulfill a status of polyvalent work units
Responsibilities:
○ Monitoring and maintaining the hardware of 12 centers including but not limited to rack and tower servers, nodes, modems, POS, CCTV and IP cameras, fingerprint terminals, UPS, voltage stabilizers, batteries, TVs, ACs, fans, electricity, Internet connection, etc.
○ Overseeing the headquarter systems administration, servers monitoring, storage, backup and recovery
○ Overseeing the evaluation, deployment and administration of all IT software, hardware, database and network systems
○ Determining all IT policies & procedures with oversight for administration of user permissions, security levels and technical accountability
○ Design new innovative systems with advanced technology utilizing internal resources, external software, independent contractors and third-party firms
○ Getting issues solved in a timely manner and escalating problems which require intervention from higher levels
○ Coordinating with dealers for goods procurement, Internet linkage, etc.
○ Ensuring the 24x7 connectivity of HQ with offsite locations through GPRS
○ Creating and controlling technical equipment & thermal rolls inventories while conducting relevant reconciliations and projections
○ Preparing plans, productivity and financial reports for higher management
○ Keeping technical documentation and procedures up to date
Achievement:
○ Configuration of VoIP phone system on a Cisco CCME router
Responsibilities:
○ Development and implementation of system & network infrastructures
○ Assembling desktop PCs all along with OS and application setup
○ Coordinating with various professionals and significant corporations
Achievement:
○ Implementing, supporting and training on a render cluster system at the Lebanese American University (LAU)
Responsibilities:
○ Deploying and maintaining domain, mail & application servers
○ Configuration of Cisco routers, layer 3 and layer 2 switches
○ Testing and evaluating new technologies
○ End user support (on-site, remotely, via phone or email)
Development of a “Blackberry” mobile application