Sales and Marketing Manager
Alhamdani for Real Estate Investment
Total years of experience :23 years, 0 Months
I have a broader focus on both sales and marketing functions. My responsibilities in sales include developing sales strategies, setting sales goals, managing sales representatives, analyzing sales data, and maintaining relationships with key clients. In marketing, oversee market research, develop marketing campaigns, manage advertising and promotional activities, and analyze marketing data.
My main achievements in this role were:
- I successfully drove the company from the brink of bankruptcy in 2021 to emerging as one of the leading real estate entities by 2023.
- Successfully increased sales volume by an impressive 110% within two years.
- Within 10 months, it was able to collect 91% of the bad debts that the company was unable to collect for 4 years.
- Expanded the company's product portfolio significantly, enhancing market coverage and catering to diverse client needs. Instead of offering only 3 products, we have now reached 21 products.
- In a year I succeeded in creating new partnerships with 4 commercial banks of the largest banks in the country.
- Develop E-marketing activities, previously non-existent, entailed establishing a YouTube channel, a Facebook page, and an Instagram presence. Additionally, paid advertising on Facebook, as well as establishing communication channels with customers via email, WhatsApp, mobile phones, and landlines.
- Instituted robust sales collection policies that effectively stabilized the company's financial flows.
- Enhance the company's participation in sustainable Development Goals "SDG". This includes leading tree-planting efforts with over 3, 000 trees planted, installing solar energy systems in 570 houses, and mobilizing communities.
- I was a main player in company recognition received at the 2022 UN SDG forum in Djibouti.
The main role is to ensure compliance with customs regulations and policies related to the valuation of imported goods. The duties included:
- Customs Valuation Policy Development: Developing and reviewing customs valuation policies to ensure they align with international standards and regulations set by organizations such as the World Trade Organization (WTO) and World Customs Organization (WCO).
- Interpretation of Regulations: Interpreting complex customs valuation regulations and providing guidance to customs officials, importers, and exporters on their application.
- Compliance Oversight: Monitoring and ensuring compliance with customs valuation laws and regulations by reviewing import declarations, valuations, and related documentation.
- Training and Education: Conducting training sessions and workshops for customs officials and stakeholders to enhance their understanding of customs valuation principles and procedures.
- Risk Assessment: Identifying potential risks and vulnerabilities in customs valuation processes and implementing measures to mitigate them.
- Dispute Resolution: Assisting in the resolution of disputes related to customs valuation, including providing technical expertise during audits, investigations, and appeals processes.
- Collaboration: Collaborating with other government agencies, international organizations, and stakeholders to address customs valuation issues and promote harmonization of valuation practices.
- Data Analysis: Analyzing import data and trends to identify areas for improvement in customs valuation processes and policies.
- Policy Advocacy: Advocating for changes or updates to customs valuation policies and regulations based on evolving trade dynamics and international best practices.
- Advisory Role: Providing expert advice to senior government officials and policymakers on matters related to customs valuation policy, trade facilitation, and international trade negotiations.
I have a broader focus on both sales and marketing functions. My responsibilities in sales include developing sales strategies, setting sales goals, managing sales representatives, analyzing sales data, and maintaining relationships with key clients. In marketing, oversee market research, develop marketing campaigns, manage advertising and promotional activities, and analyze marketing data. Also, Maintain collaboration with internal and external sides to ensure sales and marketing effective outputs.
• Team Management: Supervising and leading a team of back office staff, which could include roles such as data entry operators, administrative assistants, billing clerks, and customer support coordinators.
• Process Management: Ensuring that all back-office processes and workflows are executed efficiently and accurately. This includes tasks related to billing, order processing, data management, and customer inquiries.
• Training and Development: Providing training to new employees and ongoing professional development for existing staff to enhance their skills and knowledge of back office procedures.
• Task Delegation: Assigning tasks to team members based on their skills and workload, and ensuring that deadlines are met.
• Performance Monitoring: Tracking the performance of back office operations, analyzing key performance indicators (KPIs), and identifying areas for improvement.
• Problem Solving: Addressing any operational issues or discrepancies that arise with clients (reported by call center or sales and customer care points), working to find solutions and prevent similar issues in the future.
• Data Management: Overseeing the accurate and secure management of customer data, including updating records, maintaining databases, and adhering to data protection regulations.
• Communication: Coordinating with other departments, such as customer service sections, sales, IT, Technical and finance, to ensure seamless information flow and collaboration.
• Reporting: Generating regular reports on back office activities, performance metrics, and operational efficiency. Presenting these reports to higher management as needed.
• Technology Utilization: Overseeing the use of software systems and tools that support back office functions, such as customer relationship management (CRM) software, billing systems, and data management platforms.
• Compliance: Ensuring that all back-office activities adhere to relevant industry regulations, company policies, and data privacy standards.
• Customer Support Coordination: Collaborating with the customer support team to address customer inquiries, concerns, and escalations that require back office support.
• Documentation: Maintaining accurate records of back office procedures, workflows, and policies. Updating documentation as processes evolve.
• Leadership and Motivation: Inspiring and motivating the back-office team, fostering a positive work environment, and promoting a culture of teamwork and excellence.
• Adaptation to Change: Being flexible and adaptive to changes in processes, technologies, and company strategies that may impact back office operations.
• Client Prospecting and Lead Generation: Identifying potential customers, retailers, distributors, and businesses within the target market to expand the company's customer base.
• Sales Presentations: Creating and delivering compelling sales presentations to showcase the company's food and beverage products. Highlighting features, benefits, and unique selling points that resonate with the target audience.
• Product Knowledge: Gaining a deep understanding of the company's food and beverage offerings, including ingredients, production processes, packaging, and nutritional information.
• Customer Relationship Management: Building and maintaining strong relationships with clients, understanding their needs, preferences, and challenges. Providing personalized solutions and recommendations based on their requirements.
• Order Processing: Facilitating the ordering process, including taking orders, coordinating with the operations team for product availability, and ensuring timely delivery to customers.
• Negotiation and Pricing: Negotiating pricing, terms, and contracts with clients and customers to secure sales while ensuring profitability for the company.
• Market Analysis: Monitoring market trends, competitor activities, and customer preferences to identify opportunities and threats. Providing insights to the company for strategic planning.
• Sales Targets: Working towards achieving sales targets and quotas. Developing strategies to meet or exceed sales goals.
• Trade Shows and Events: Participating in industry trade shows, exhibitions, and events to showcase products, network with potential clients, and gather market intelligence.
• Customer Support: Providing post-sale support to address customer inquiries, concerns, and requests. Ensuring a positive customer experience even after the sale is completed.
• Sales Reporting: Keeping detailed records of sales activities, customer interactions, and outcomes. Generating regular sales reports and presenting them to sales management.
This certificate is provided from a well international college which aim to provide global leaders in Business and Economic to the world organizations and international companies.
