IT Branch Support Associate
Morgan Stanley
Total years of experience :14 years, 8 Months
-Day to day operational support
-Developing a thorough understanding of the local and global production environment
-Identification, analysis and problem solving encompassing a broad range of technical issues
-Interacting with other support groups (local and global) within the firm across multiple platforms.
- Prioritize global and local projects.
-Communicating with Business and Operations on scheduled changes to production environment and addressing their concerns.
-Manage events such as infrastructure changes, software releases, BCP, etc...
-Training of new users
-After hrs/weekend work would be required from time to time
-Travel to other regional offices may be required
- Involvement in local audits (Internal and External)
- Managing local relationships with existing vendors
Incident Handling, Service Request handling, Reporting, Identity and Access Control, Users Remote Support2, Major Incident Handling, IT Announcements, Documentations, Knowledge Management, On-Call Support, Customer Satisfaction,
Managing company Assets, Managing IT incidents, Manager IT hardware and software requests through SAP, Act as a purchaser for all IT Infrastructure requests, Leading IT projects, Act as IT site manager, Generate a monthly audit for IT, Generate a monthly IT service quality reports, Manage IT bills, Troubleshoots complex desktop software and hardware problems. Provides desk-side and remote support in the use of systems in a LAN/WAN environment. Follow-up with customers to assure satisfactory incident closure; update and close call records for work performed. Mentors and trains desktop analysts. Ensures work performed adheres to company policies, standards, and procedures. Assists in the setup of application client/server software. Performs other tasks as assigned by supervisor or manager
Computer Science & Engineering Technology