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MAJED YOUSEF HASAN, Operation Manager consultant & an English Instructor and Translator of (English and Arabic)”

MAJED YOUSEF HASAN

Operation Manager consultant & an English Instructor and Translator of (English and Arabic)” ·a well known Training Institute

Kuwait

Master's degree, Business and Management in ( Project Management)

Work experience

Total years of experience: 46 years, 11 months

Operation Manager consultant & an English Instructor and Translator of (English and Arabic)”

February 2022 - Present

a well known Training Institute

Al Manqaf, Kuwait

February 2022 - Present

*working as an Operation Manager consultant & an English Instructor and Translator (English and Arabic) ”
At (a private Training institute as an English
Instructor & Translator (from Feb-2022 and still).
Company industry:
Training & Education Center
Job role:
Training and Development

Freelance Translator and instructor

January 2000 - March 2024

English Language freelancer

As Salimiyah, Kuwait

January 2000 - March 2024

Freelancer of (English Language) on call (Jan.2000 and still Active)
•English Language & Computer Instructor.
•A freelancer Translator working (doing Private jobs on call:
* For (TARJAMA Translation Company) in Dubai,
Jordan and Saudi Arabia).
* For (UREED Translation Company) in the USA)
* For (Welocalize Translation Company) in the USA
•Able to do all types of translation and editing in
(English & Arabic).
Company industry:
Translation & Document Processing
Job role:
Translation

Operation’s & Training Manager

May 2001 - September 2020

National Institute Training Center

As Salimiyah, Kuwait

May 2001 - September 2020

Operations & Training Manager at the National Training Institute - (May 2001 to Sep 2020).
• Handling ( IT & Computer subjects, Secretarial, management, human resources and Commercial studies & Languages).
• Handling (sales, marketing, staff, training, instructors, students scheduling and courses of studies).
• Handling the English Department (scheduling course preparation, assigning and teaching & translation).
• Handling all (ICDL & IT Cambridge) applicants’ records of Tests, Registrations and all types of tests Quality control.
Company industry:
Training & Education Center
Job role:
Management

Sales & Customer Service & Collection Department Manager

March 2000 - February 2001

Al-Jassar Establishment for Electrical products

Al Farawaniyah, Kuwait

March 2000 - February 2001

Sales & Customer Service & Collection Department Manager (Mar.2000 to Feb.2001)
At Al Jassar Establishment for Electrical products (import, export and manufacturing) company.
• Handling sales, inspections, quality control for all products and proper stocking and storage.
• Handling all Customers’ relations (comments, complaints & orders).
• Insuring proper coordination with all concern departments for customers’ satisfaction.
• Handling Collection Department procedures in coordination with accounts and sales departments.
Company industry:
Electric Power Production & Transmission
Job role:
Management

Executive Manager

March 1998 - February 2000

Al Zubaid Engineering

Al Kuwait, Kuwait

March 1998 - February 2000

& Construction supervision Office.
• Handling office operations, organization, planning and assigning work plan for all employees & engineers.
• Ensuring proper follow-ups with customers and engineers to meet the ministry specifications and requirements.
Company industry:
Architecture
Job role:
Management

Sales Executive Manager

May 1996 - February 1998

Delice cake & bakery company

Hawali, Kuwait

May 1996 - February 1998

Sales Executive Manager -At Delice cake & bakery company. (May 1996 to Feb 1998)

1) Handling sales, production, stocking, auditing,
purchasing and quality control.
2) Handling all customer relations’ services.
3) Handling all cars operations & delivery orders.
4) Supervising 6 sales’ shops with all required
inspection and proper stocking and delivery checking.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Operation Manager

May 1990 - April 1996

AFSC Arab Food Services Company) Pizza Italia Chain restaurants:

Al Kuwait, Kuwait

May 1990 - April 1996

Operation Manager (Sales & Marketing & Training), (May 1990 To April 1996).
At (AFSC Arab Food Services Company) Pizza Italia Chain restaurants:

• Handling over all operations (Sales, Marketing, Training, Customer Service, Delivery Service, Production, Planning, sales reports, Maintenance, Cost Control W/Accounts and Organization).
• Executing proper training for all supervisors and staff.
• Handling Customer Service Communication and Complaints.
• Handling Delivery Service with all its responsibilities (staff, cars, orders).
• Handling Marketing Planning Strategies and promotions.
5-2) Maintenance Manager: At (AFSC) for all company’s out lets
• Supervising two professional engineering teams to insure proper Technical and Electrical Maintenance done
• Handling all maintenance operations, planning and reports through routine scheduled visits for all 40 Company’s outlets including Pizza Italia restaurants (21outlets).
• Insuring proper stocking of electrical and electronic parts for all heavy machinery equipments in operation.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Training Manager

January 1986 - October 1988

Pizza Inn, Memphis-Tennessee, USA.

United States

January 1986 - October 1988

Training Manager (Jan.1986 to Oct.1988) 2.10 years
at Pizza Inn, Memphis-Tennessee, USA.
*Main duty is to (Train new Managers to be able to handle other shops operations)

• Handling all restaurant operation (sales and organization for over 60 employees).
• Performing all management Training & reports (sales analysis, budgeting, auditing and control).
• Handling all cars delivery services and maintenance schedules & drivers with all their responsibilities.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Training and Development

Delivery Manager

March 1983 - December 1985

Rainbow House Appliances & furniture center

United States

March 1983 - December 1985

Retail & Whole Sales delivery Manager
(Mar.1983 to Dec.1985) - 2.10 years
at Rainbow House Appliances & furniture center (PART TIME JOB)
for House Holds (Electronic & Electrical Appliances). Oklahoma City, OK. USA

1) Handling sales responsibilities.
2) Handling all staff training according to the market needs.
3) Handling house hold Electronic & Electrical appliances imported and local.
4) Handled customer service responsibilities with after sales comments and complaints.
5) Handling all cars & trucks services and maintenance schedules & drivers with all its responsibilities.
Company industry:
Consumer Electronics
Job role:
Management

Operations & Sales Manager

January 1980 - December 1985

Pizza Inn, Oklahoma City, OK. USA.

United States

January 1980 - December 1985

Operations & Sales Manager (Jan. 1980 to Dec.1985) 5.11 years- at Pizza Inn, Oklahoma City, OK. USA.

1) Handling all operation, sales, staffing, training and oganization.
2) Handling delivery orders and staff.
3) Handling all delivery cars’ services and
maintenance schedules, drivers.
4) Handling Sales budgeting, auditing and stock
control.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Supervisor & Coordinator

June 1979 - September 1979

Shuwaikh Seaport dock

Kuwait

June 1979 - September 1979

1) Supervisor & Coordinator at Shuwaikh Seaport dock -- (Jun 1979 to Sep 1979). 3.5 months

•Handling Ships’ stock merchandise (Supervising employees & coordinating loading and unloading goods according to the certified papers at Shuwaikh sea port.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Testing Assistant Analyzer for Laboratory Saudi Arabia and Kuwait Road for pilgrimage

June 1978 - September 1978

Road Testing construction

Al Kuwait, Kuwait

June 1978 - September 1978

Laboratory Road Testing Assistant Analyzer
(Jun 1978 To Sep 1978) 3.5 months
at Kuwait & Saudi, New Road Structure Project --

• Handling the required testing & analyzing from all
road structure samples from the Kuwaiti & Saudi
New Road Structure Project for Hajj season at
Kuwait border.
Company industry:
Construction & Building
Job role:
Construction and Building

Carpentry Supervisor at A Construction & Carpentry Company

June 1977 - September 1977

Construction & Carpentry Company

Al Farawaniyah, Kuwait

June 1977 - September 1977

Carpentry Supervisor at A Construction & Carpentry Company (Jun 1977 To Sep 1977) 3.5 months
At a Carpentry & Furniture company for
(Companies, offices, houses and apartments).
1)Handling quality control, inspection & assembly.
2)Handling customer service & deliveries with all its
responsibilities in Shuwaikh.
Company industry:
Construction & Building
Job role:
Construction and Building

Supervisor

June 1976 - September 1976

Contracting company

Al Farawaniyah, Kuwait

June 1976 - September 1976

Supervisor & Delivery Coordinator.
(Jun1976 To Sep 1976). 3.5 months
At Construction company warehouse

1)Responsible for supervision, stocking & Audit control.
2)Handling delivery service for all company departments & outlets as requested. (in Kheitan)
Company industry:
Construction & Building
Job role:
Engineering

Construction & Contracting company

June 1975 - September 1975

Construction & Contracting company

Al Farawaniyah, Kuwait

June 1975 - September 1975

Supervisor & Coordinator
(Jun1975 To Sep 1975) 3.5 months
at a Construction & Contracting company

•Supervising workers to execute their jobs as requested (Cement Surveyor, Cement Construction, Floors’ Tiling and All Plumbing and Electrical Work) In Farwaniya.
Company industry:
Construction & Building
Job role:
Construction and Building

Delivery Coordinator

June 1974 - September 1974

Kuwait Danish Dairy Company

Al Farawaniyah, Kuwait

June 1974 - September 1974

Delivery Coordinator
(Jun1974 To Sep 1974) 3.5 months
at a Kuwait Danish Dairy Company

•Coordinating with Management and the delivery trucks’ drivers for inspection, proper stocking, cleanliness and proper presentation for all. (in Shuwaikh).
Company industry:
Dairy Production
Job role:
Management

Education

Park Field University

April 2014

April 2014

Master's degree, Business and Management in ( Project Management)

United States

Master’s in Business and Mgt. in (Project Management) in Apr 2014, Parkfield University, California, USA.

Oklahoma City University

May 1987

May 1987

Bachelor's degree, Computer Science (Hardware Engineering Design)

United States

BS Degree in Computer Science (Hardware Engineering Design) May, 1987.Ok. City University, Ok, USA

Management laboratory of America

April 1980

April 1980

Higher diploma, English language (intensive courses) Advanced level,

United States

English language (intensive courses) Advanced level, at (Mgt. laboratory of America), 1980 Irving, Texas, USA

Alrabia high school

June 1979

June 1979

High school or equivalent, high school

Kuwait

All Education levels were attended from Primary till High School degree, got it in 1979, Kuwait, Farwaniya

Skills

operations
Expert
operations
Expert
Training
Expert
Training
Expert
Sales Management
Expert
Sales Management
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Marketing
Expert
Marketing
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DELIVERY
Expert
DELIVERY
Expert
DRIVERS
Expert
DRIVERS
Expert
MANAGEMENT TRAINING
Expert
MANAGEMENT TRAINING
Expert
MARKETING
Expert
MARKETING
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
SALES
Expert
SALES
Expert
SALES ANALYSIS
Expert
SALES ANALYSIS
Expert
STAFFING
Expert
STAFFING
Expert
SALES ANALYSIS Level: Expert
Expert
SALES ANALYSIS Level: Expert
Expert
SCHEDULING
Expert
SCHEDULING
Expert
planning
Expert
planning
Expert
Training
Expert
Training
Expert
Sales Management
Expert
Sales Management
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Customer Service
Expert
Customer Service
Expert
Marketing
Expert
Marketing
Expert

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Training
Training Given in Executive Secretary duties & Communications for (staff and customer)
Hotel
May 2008
Training Given by me to Management Phone answering skills, procedure & communication
The National Institute Training Center
Aug 2009
Training Given by me in Customer service (type of customers, relations & complaints
The National Institute Training Center
Sep 2010
Training Given by me to Management in Collection department responsibilities & coordination process
The National Institute Training Center
Jan 2011
Training Given by me to Management Marketing & customer care
The National Institute Training Center
Aug 2012
Training Given in Skills improvement in (organizing, training, Inventory, quality & storage
The National Institute Training Center
Jul 2014
Training Given by me to Staff motivation for competency & ability to make decisions
The National Institute Training Center
Feb 2015
Training Given by me to Management leadership (Sales budgeting, auditing and stock control)
The National Institute Training Center
Jun 2016
Training Given by me to Management (train to train)
The National Institute Training Center
Aug 2018
Leadership skills (quality, quantity control & operation supervision
National Institute
May 2010
Time Management & Effective communication with all employees
Hotel
Jun 2011
Executive Management & Communications
Hote
Apr 2012
Communication Skills’ improvement for Management & Customer service
Hotel
Mar 2014
Time Management & Leadership
National Institute
Jun 2015
Customer service (handling complaints with proper action)
Hotel
Oct 2013

Recommendations

Jeff Simmons

Aug 2021

Aug 2021

Vice President, Corporate Services and Associate General Counsel•Client

Greetings Majed Yousef Hasan, Pleased to be shared in your connection as friend. I am Mr. Glen Maynard, Vice President Mid-Continent Business Unit at Devon Energy Corporations. I'm contacting you in respect to our Company's quest in giving out a four (4) years contract supply. Devon Energy Corporations is in scarce of a product which we use for production and it is affecting our manufacturing skills therefore making us unable to fulfill our supply chains with our customer/s. On this regards we are willing to award this contract to any reliable individual or company who can capably handle this contract. I will proceed in details when I receive your kind response. If you are interested in this contract offer kindly contact me via my email. glenmaynard@ devoncorporations. com for more details of the contract before I direct you to our Company to apply for this contract officially. NOTE: Due to the restriction of pasting email addresses here, I implied a means of spacing my email. So I would like you to combine/bring them together to get my correct email address. I will proceed in details when I read from you. Best regards, Mr. Glen Maynard Vice President, ESG and EHS Devon Energy Corporations Email: glenmaynard@ devoncorporations. com

Hobbies

  • sport , fishing , helping other people