ماجد يوسف حسن

Operation Manager consultant & an English Instructor and Translator of (English and Arabic)” ·a well known Training Institute

الكويت

ماجستير, Business and Management in ( Project Management)

الخبرة العملية

مجموع سنوات الخبرة: 46 سنوات, 11 أشهر

Operation Manager consultant & an English Instructor and Translator of (English and Arabic)”

فبراير 2022 - حتى الآن

a well known Training Institute

المنقف، الكويت

فبراير 2022 - حتى الآن

*working as an Operation Manager consultant & an English Instructor and Translator (English and Arabic) ”
At (a private Training institute as an English
Instructor & Translator (from Feb-2022 and still).

مجال الشركة:: مراكز التدريب والتعليم
الدور الوظيفي:: التدريب والتطوير

Freelance Translator and instructor

يناير 2000 - مارس 2024

English Language freelancer

السالمية، الكويت

يناير 2000 - مارس 2024

Freelancer of (English Language) on call (Jan.2000 and still Active)
•English Language & Computer Instructor.
•A freelancer Translator working (doing Private jobs on call:
* For (TARJAMA Translation Company) in Dubai,
Jordan and Saudi Arabia).
* For (UREED Translation Company) in the USA)
* For (Welocalize Translation Company) in the USA
•Able to do all types of translation and editing in
(English & Arabic).

مجال الشركة:: الترجمة ومعالجة النصوص
الدور الوظيفي:: الترجمة

Operation’s & Training Manager

مايو 2001 - سبتمبر 2020

National Institute Training Center

السالمية، الكويت

مايو 2001 - سبتمبر 2020

Operations & Training Manager at the National Training Institute - (May 2001 to Sep 2020).
• Handling ( IT & Computer subjects, Secretarial, management, human resources and Commercial studies & Languages).
• Handling (sales, marketing, staff, training, instructors, students scheduling and courses of studies).
• Handling the English Department (scheduling course preparation, assigning and teaching & translation).
• Handling all (ICDL & IT Cambridge) applicants’ records of Tests, Registrations and all types of tests Quality control.

مجال الشركة:: مراكز التدريب والتعليم
الدور الوظيفي:: الإدارة

Sales & Customer Service & Collection Department Manager

مارس 2000 - فبراير 2001

Al-Jassar Establishment for Electrical products

الفراوانية، الكويت

مارس 2000 - فبراير 2001

Sales & Customer Service & Collection Department Manager (Mar.2000 to Feb.2001)
At Al Jassar Establishment for Electrical products (import, export and manufacturing) company.
• Handling sales, inspections, quality control for all products and proper stocking and storage.
• Handling all Customers’ relations (comments, complaints & orders).
• Insuring proper coordination with all concern departments for customers’ satisfaction.
• Handling Collection Department procedures in coordination with accounts and sales departments.

مجال الشركة:: توليد الطاقة الكهربائية
الدور الوظيفي:: الإدارة

Executive Manager

مارس 1998 - فبراير 2000

Al Zubaid Engineering

الكويت، الكويت

مارس 1998 - فبراير 2000

& Construction supervision Office.
• Handling office operations, organization, planning and assigning work plan for all employees & engineers.
• Ensuring proper follow-ups with customers and engineers to meet the ministry specifications and requirements.

مجال الشركة:: الهندسة المعمارية
الدور الوظيفي:: الإدارة

Sales Executive Manager

مايو 1996 - فبراير 1998

Delice cake & bakery company

حولي، الكويت

مايو 1996 - فبراير 1998

Sales Executive Manager -At Delice cake & bakery company. (May 1996 to Feb 1998)

1) Handling sales, production, stocking, auditing,
purchasing and quality control.
2) Handling all customer relations’ services.
3) Handling all cars operations & delivery orders.
4) Supervising 6 sales’ shops with all required
inspection and proper stocking and delivery checking.

مجال الشركة:: المطاعم وخدمات الطعام
الدور الوظيفي:: المبيعات

Operation Manager

مايو 1990 - أبريل 1996

AFSC Arab Food Services Company) Pizza Italia Chain restaurants:

الكويت، الكويت

مايو 1990 - أبريل 1996

Operation Manager (Sales & Marketing & Training), (May 1990 To April 1996).
At (AFSC Arab Food Services Company) Pizza Italia Chain restaurants:

• Handling over all operations (Sales, Marketing, Training, Customer Service, Delivery Service, Production, Planning, sales reports, Maintenance, Cost Control W/Accounts and Organization).
• Executing proper training for all supervisors and staff.
• Handling Customer Service Communication and Complaints.
• Handling Delivery Service with all its responsibilities (staff, cars, orders).
• Handling Marketing Planning Strategies and promotions.
5-2) Maintenance Manager: At (AFSC) for all company’s out lets
• Supervising two professional engineering teams to insure proper Technical and Electrical Maintenance done
• Handling all maintenance operations, planning and reports through routine scheduled visits for all 40 Company’s outlets including Pizza Italia restaurants (21outlets).
• Insuring proper stocking of electrical and electronic parts for all heavy machinery equipments in operation.

مجال الشركة:: المطاعم وخدمات الطعام
الدور الوظيفي:: الإدارة

Training Manager

يناير 1986 - أكتوبر 1988

Pizza Inn, Memphis-Tennessee, USA.

الولايات المتحدة

يناير 1986 - أكتوبر 1988

Training Manager (Jan.1986 to Oct.1988) 2.10 years
at Pizza Inn, Memphis-Tennessee, USA.
*Main duty is to (Train new Managers to be able to handle other shops operations)

• Handling all restaurant operation (sales and organization for over 60 employees).
• Performing all management Training & reports (sales analysis, budgeting, auditing and control).
• Handling all cars delivery services and maintenance schedules & drivers with all their responsibilities.

مجال الشركة:: المطاعم وخدمات الطعام
الدور الوظيفي:: التدريب والتطوير

Delivery Manager

مارس 1983 - ديسمبر 1985

Rainbow House Appliances & furniture center

الولايات المتحدة

مارس 1983 - ديسمبر 1985

Retail & Whole Sales delivery Manager
(Mar.1983 to Dec.1985) - 2.10 years
at Rainbow House Appliances & furniture center (PART TIME JOB)
for House Holds (Electronic & Electrical Appliances). Oklahoma City, OK. USA

1) Handling sales responsibilities.
2) Handling all staff training according to the market needs.
3) Handling house hold Electronic & Electrical appliances imported and local.
4) Handled customer service responsibilities with after sales comments and complaints.
5) Handling all cars & trucks services and maintenance schedules & drivers with all its responsibilities.

مجال الشركة:: الإلكترونيات الاستهلاكية
الدور الوظيفي:: الإدارة

Operations & Sales Manager

يناير 1980 - ديسمبر 1985

Pizza Inn, Oklahoma City, OK. USA.

الولايات المتحدة

يناير 1980 - ديسمبر 1985

Operations & Sales Manager (Jan. 1980 to Dec.1985) 5.11 years- at Pizza Inn, Oklahoma City, OK. USA.

1) Handling all operation, sales, staffing, training and oganization.
2) Handling delivery orders and staff.
3) Handling all delivery cars’ services and
maintenance schedules, drivers.
4) Handling Sales budgeting, auditing and stock
control.

مجال الشركة:: المطاعم وخدمات الطعام
الدور الوظيفي:: المبيعات

Supervisor & Coordinator

يونيو 1979 - سبتمبر 1979

Shuwaikh Seaport dock

الكويت

يونيو 1979 - سبتمبر 1979

1) Supervisor & Coordinator at Shuwaikh Seaport dock -- (Jun 1979 to Sep 1979). 3.5 months

•Handling Ships’ stock merchandise (Supervising employees & coordinating loading and unloading goods according to the certified papers at Shuwaikh sea port.

مجال الشركة:: التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:: الإدارة

Testing Assistant Analyzer for Laboratory Saudi Arabia and Kuwait Road for pilgrimage

يونيو 1978 - سبتمبر 1978

Road Testing construction

الكويت، الكويت

يونيو 1978 - سبتمبر 1978

Laboratory Road Testing Assistant Analyzer
(Jun 1978 To Sep 1978) 3.5 months
at Kuwait & Saudi, New Road Structure Project --

• Handling the required testing & analyzing from all
road structure samples from the Kuwaiti & Saudi
New Road Structure Project for Hajj season at
Kuwait border.

مجال الشركة:: البناء والتشييد
الدور الوظيفي:: التشييد والبناء

Carpentry Supervisor at A Construction & Carpentry Company

يونيو 1977 - سبتمبر 1977

Construction & Carpentry Company

الفراوانية، الكويت

يونيو 1977 - سبتمبر 1977

Carpentry Supervisor at A Construction & Carpentry Company (Jun 1977 To Sep 1977) 3.5 months
At a Carpentry & Furniture company for
(Companies, offices, houses and apartments).
1)Handling quality control, inspection & assembly.
2)Handling customer service & deliveries with all its
responsibilities in Shuwaikh.

مجال الشركة:: البناء والتشييد
الدور الوظيفي:: التشييد والبناء

Supervisor

يونيو 1976 - سبتمبر 1976

Contracting company

الفراوانية، الكويت

يونيو 1976 - سبتمبر 1976

Supervisor & Delivery Coordinator.
(Jun1976 To Sep 1976). 3.5 months
At Construction company warehouse

1)Responsible for supervision, stocking & Audit control.
2)Handling delivery service for all company departments & outlets as requested. (in Kheitan)

مجال الشركة:: البناء والتشييد
الدور الوظيفي:: الهندسة

Construction & Contracting company

يونيو 1975 - سبتمبر 1975

Construction & Contracting company

الفراوانية، الكويت

يونيو 1975 - سبتمبر 1975

Supervisor & Coordinator
(Jun1975 To Sep 1975) 3.5 months
at a Construction & Contracting company

•Supervising workers to execute their jobs as requested (Cement Surveyor, Cement Construction, Floors’ Tiling and All Plumbing and Electrical Work) In Farwaniya.

مجال الشركة:: البناء والتشييد
الدور الوظيفي:: التشييد والبناء

Delivery Coordinator

يونيو 1974 - سبتمبر 1974

Kuwait Danish Dairy Company

الفراوانية، الكويت

يونيو 1974 - سبتمبر 1974

Delivery Coordinator
(Jun1974 To Sep 1974) 3.5 months
at a Kuwait Danish Dairy Company

•Coordinating with Management and the delivery trucks’ drivers for inspection, proper stocking, cleanliness and proper presentation for all. (in Shuwaikh).

مجال الشركة:: إنتاج الألبان
الدور الوظيفي:: الإدارة

التعليم

Park Field University

أبريل 2014

ماجستير، Business and Management in ( Project Management)

الولايات المتحدة

Master’s in Business and Mgt. in (Project Management) in Apr 2014, Parkfield University, California, USA.

Oklahoma City University

مايو 1987

بكالوريوس، Computer Science (Hardware Engineering Design)

الولايات المتحدة

BS Degree in Computer Science (Hardware Engineering Design) May, 1987.Ok. City University, Ok, USA

Management laboratory of America

أبريل 1980

دبلوم عالي، English language (intensive courses) Advanced level,

الولايات المتحدة

English language (intensive courses) Advanced level, at (Mgt. laboratory of America), 1980 Irving, Texas, USA

Alrabia high school

يونيو 1979

الثانوية العامة أو ما يعادلها، high school

الكويت

All Education levels were attended from Primary till High School degree, got it in 1979, Kuwait, Farwaniya

Skills

operations

Expert

operations

Expert

Training

Expert

Training

Expert

Sales Management

Expert

Sales Management

Expert

Customer Relationship Management

Expert

Customer Relationship Management

Expert

Marketing

Expert

Marketing

Expert

CUSTOMER SERVICE

Expert

CUSTOMER SERVICE

Expert

DELIVERY

Expert

DELIVERY

Expert

DRIVERS

Expert

DRIVERS

Expert

MANAGEMENT TRAINING

Expert

MANAGEMENT TRAINING

Expert

MARKETING

Expert

MARKETING

Expert

QUALITY CONTROL

Expert

QUALITY CONTROL

Expert

SALES

Expert

SALES

Expert

SALES ANALYSIS

Expert

SALES ANALYSIS

Expert

STAFFING

Expert

STAFFING

Expert

SALES ANALYSIS Level: Expert

Expert

SALES ANALYSIS Level: Expert

Expert

SCHEDULING

Expert

SCHEDULING

Expert

planning

Expert

planning

Expert

Training

Expert

Training

Expert

Sales Management

Expert

Sales Management

Expert

Customer Relationship Management

Expert

Customer Relationship Management

Expert

Customer Service

Expert

Customer Service

Expert

Marketing

Expert

Marketing

Expert

اللغات

الانجليزية

متمرّس

العربية

اللغة الأم

التدريب و الشهادات

التدريب