Majelia Alcantara

Supervising daily operational activities of Airport Stands, ensuring quality and Promoter's protocol and behavior standards are always achieved.
Ensure that Promoters are aware of their responsibilities and provide guidelines to these Promoters as required when new staffs are present.
To report to Quality hotline on a daily basis any issue found with Stands and other JCDecaux Advertising furniture.
To report to Client Servicing Manager any misbehavior by the promoters.
To maintain and develop vendor relations on a regular basis.
Arrange daily briefing to promoters on rules and procedures to follow.

Teleperformance Philippines
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Sutherland Global Services
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INFONXX Philippines
Laguna, Philippines
Directory Assistance September 18, 2007 - March 6, 2008


Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties: • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.