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Maria Jenille Roxas, Retention - Customer Service Representative

Maria Jenille Roxas

Retention - Customer Service Representative·Ttec

Philippines

Bachelor's degree, Hotel And Restaurant Management

Work experience

Total years of experience: 3 years, 7 months

Retention - Customer Service Representative

August 2025 - Present

Ttec

Quezon City, Philippines

August 2025 - Present

Company industry:
Business Process Outsourcing (BPO)

TSR

May 2024 - May 2025

Afni Inc. SM Fairview, CSR

Quezon City, Philippines

May 2024 - May 2025

Company industry:
Business Process Outsourcing (BPO)

Analyst

January 2023 - March 2024

iQor SM Fairview,

Quezon City, Philippines

January 2023 - March 2024

Company industry:
Business Process Outsourcing (BPO)

Customer Sale Team Leader

May 2023 - December 2023

Alorica Ph

Quezon City, Philippines

May 2023 - December 2023

Company industry:
Business Process Outsourcing (BPO)
Job role:
Accounting and Auditing

Sprint

September 2015 - January 2016

Concentrix SM North,

Quezon City, Philippines

September 2015 - January 2016

Company industry:
Business Process Outsourcing (BPO)

Education

Our lady of fatima university

May 2011

May 2011

Bachelor's degree, Hotel And Restaurant Management

Philippines

Our Lady Of Fatima University

May 2010

May 2010

Bachelor's degree, Hotel And Restaurant Management

Philippines

GPA (point): 1.5 out of 4

GPA (point): 1.5 out of 4

I am the highest graded student in our Culinary Class

Pangarap High School

May 2008

May 2008

High school or equivalent, secondary high school

Philippines

Skills

Network Troubleshooting
Expert
Network Troubleshooting
Expert
Leadership
Expert
Leadership
Expert
Customer Care
Expert
Customer Care
Expert
Technician
Expert
Technician
Expert
Sales
Expert
Sales
Expert
Customer care assistance
Expert
Customer care assistance
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
COMPUTER VISION
Intermediate
COMPUTER VISION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate

Languages

English
Expert

Hobbies

  • Like to spend time with family with good food
  • Badminton
  • Playing volleyball
  • Cooking
  • Singing / Music
  • Watching documentaries and true story movies esp. war movies
  • Singing
    For extra financial assistance I worked part time as a band vocalist