Program Lead
microsoft
Total years of experience :11 years, 1 Months
SKILLS PROFILE
- 10+ years of Experience in Business Analytics, Management, Six-Sigma based Initiatives, Operations Excellence, Multiple Stakeholder Management
KEY ACHIEVEMENTS
- Operations planning for GBSD(PR) - VSM/Prophix
- Predictability framework - Targeted Case Review
- India subsidiary cross services RoB (GBSD/Premier/CS)
- E2E ownership of STB executive visits/ business Review
- Pre-launch site readiness for launch of quality framework - SDQF
- Program manage - STB Broad Commercial Labor transition
- Head count modeling Tool - Scenario based
- CPM analysis and reduction plan for India Subsidiary
- TMPI optimization - QBE initiative
- COE for vendor performance
- Hoshin planning for Credit and Collections Global Delivery
- Six Sigma projects, lead virtual teams with soft savings in Collections space
- Process Mapping and Standardization of global collections process
- Standardization of global Liquidity dashboard and documentation, for review with Sr. VP Finance
- Dell Global finance summit at Texas-RR facilitated by Michael Dell, CEO Dell
- “Creativity Award” in the year 2006 by Sr. VP Dell, for Root Cause Analysis and Reduction of Executive Escalations
EMPLOYMENT HISTORY
Microsoft Mar/2008 — Current
Bangalore
Program Lead-STB (Server and Tools Business) (Aug/2012-Current)
- Business Management
o ROB: Build and drive a business cadence that, drives business insights, adherence to plan, enables timely decision-making and fosters innovative best practices
o Collaborate across a variety of cross-function teams including Finance, HR, GPO, Premier, Cross Site deliveries, Stake Holders to gather audience insights and voice of customer data to influence operational results
o Understand and operationalize business plan/strategy, and drive urgency to attain the same
o Executive Communications/Reviews
- Planning: Operations and Head Count Planning for India Global delivery in partnership with global Stakeholders
- Ideated Predictability framework for Case Management - Targeted Case Review and Simplified implementation
- Manager Incubation Trainings/ Mentoring on - Operations, Business Intelligence, Lead/Lag Indicators
Business Analyst-India Area and Developer Cluster (Jan/2010-Aug/2012)
- Standardizing India Area reporting and creating awareness on reporting issues at a Global level
- Design and implementation of India Subsidiary Cross Services RoB (GBSD/Premier/CS..)
- Premier Allocation reporting and CPM analysis
- Operations Planning - VSM
- Business Analytics and Reporting
Dell May/2002 — Mar/2008
Bangalore, Hyderabad
Business Process Improvement
- Co- Owner for HOSHIN Planning - Annual Organizational Level planning
- Predictability framework for Collections based on Customer ollective soft savings of ~$4.32 M
- Inter regionals As-Is process mapping / gap analysis / metrics gap analysis and sharing best practices
- Customer Segmentation to build Predictive Model for collections team
- Manage executive team visit - quarterly
- Support dialer setup and improvement of dialer effectiveness in relationship environment
- Cost Benefit Analysis and implementation of Predictive Model
- Collaboration: Sales/Documentation/Cash Apps
- Support transition of Get My Invoice Right-Six Sigma Initiative & Fraud Prevention
- Dispatch/System Exchange/Executive Escalations - Root Cause Analysis for Repeat
- Technical Support -Labor/Time Optimization for SMB Customers
Reporting and Analysis
- Transitioned Liquidity/Collections reporting and setup of Canada, India Liquidity reporting
- Managed a resource to publish weekly liquidity reports like DSO (Daily Sales Outstanding), Bad debt, Past Due, OpEx (Operational Expense)
- Forecasting DSO (Days Sales Outstanding), basis pay cycle, revenue forecast, linearity of sales, collections
- Point of contact for US, Europe, ANZ, Asia Pacific customers: Daily/Weekly/Quarterly updates