Customer Service Officer
Cairo Amman Bank
Total years of experience :11 years, 7 Months
1-Provide splendid customer services to customers in a friendly and courteous manner at all times.
2-Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.
3-Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
4-Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.
5-Inform and suggest new banking products to customers.
6- Provide information to customers on their account status and account balances.
7- Open new bank accounts according to laid down rules and guidelines.
8- Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.
1-Managing vendor accounts, generating weekly on demand Checks.
2-Ensuring compliance with accounting deadlines.
3-Preparing company accounts and tax returns for audit.
4-Coordinating monthly payroll functions for employees.
1-Performing accounts payable functions for courier expenses.
2-Managing vendor accounts, generating weekly on demand Checks.
3-Helping the budgets and forecasts for the top management.
4-Ensuring compliance with accounting deadlines.
5-Preparing company accounts and tax returns for audit.
6-Coordinating monthly payroll functions for employees.
• 2008-2012 Petra private University B.S Degree in Accounting field, Good Evaluation Jordan
• 2007-2008 Modern System School Jordan General Certificate (scientific stream) Jordan