Makram Hatoum, M.I.S  Analysts

Makram Hatoum

M.I.S Analysts

National Bank Of kwait (N.B.K)

Location
Lebanon - Beirut
Education
Master's degree, MMIS (Masters In Management Information System)
Experience
17 years, 2 Months

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Work Experience

Total years of experience :17 years, 2 Months

M.I.S Analysts at National Bank Of kwait (N.B.K)
  • Lebanon - Beirut
  • My current job since June 2015

- Create and design reports from various systems and analyze the results for the management team and business unit heads for their decision making - Collate and maintain data from various systems and reach out to users, if needed in order to incorporate them in various reports to be used for decision making - Research and analyze actionable data to the senior management to enable proactive business decisions and/or react quickly to the changing business environment - Maintain a running database for all the data collated and refresh the same on timely basis - Identify process improvements to streamline date collection and report generation - Provide data driven analysis of business processes to improvements in the client focus, efficiency, accuracy, and effectiveness of these processes - Implement and analysis data to create daily, weekly, monthly, and quarterly reports - Communicate and present analytical findings to the management team

ERP Software Engineering &Technical Sales Manager at teknobuild
  • Lebanon
  • March 2012 to July 2015

• Responsible for all functions associated with the design, implementation and maintenance of MS SQL Server databases including stored procedures, back-up, logging, reporting • Manage all technical aspects of the databases and processes • Transform data via standardization, cleaning, data repair, matching, and de-duping • Assist in maintaining and improving database operational efficiency • Perform daily, weekly, and monthly data maintenance tasks • Ensure data can be provided to support crystal reports and various reporting requirements • Assist in client support and setup configurations • Configuration of devices • Perform daily, weekly, and monthly data maintenance tasks • Assist in data management processes • Software implementation • Manages the team of technical professionals supporting sales of the company's products, solutions as well as services. Managing customer situations and designs strategies necessary to maximize customer satisfaction.

teacher at nbc institute
  • Lebanon
  • October 2010 to February 2012

teaching access

IT & Network Maintenance at matrix computer
  • Lebanon
  • February 2010 to February 2012

• installing and configuring computer hardware operating systems and applications;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• rapidly establishing a good working relationship with customers and other professionals

Room Service at Safir Hotel
  • Lebanon
  • April 2009 to August 2010

• provide the client a full hospitality serves.
• Taking order from the clients and printing its Bill on MICROS System

Sales Executive & IT Manager at m t e
  • Lebanon
  • March 2007 to February 2010

• Supervises and supports a company's sales team to supply construction equipment, products and services to individuals and construction contractors.
• Establish vendor relations with manufacturers and other suppliers
• Administrative tasks generally include managing customer accounts and updating customer information, such as contact and billing methods.
• Advising company how to use information technology in order to meet their business objectives or overcome problems. I also work on improving the structure and efficiency of an organization’s IT systems.

Education

Master's degree, MMIS (Masters In Management Information System)
  • at LIU
  • June 2017
Bachelor's degree, Management Information System
  • at Arts,Sciences and Technology University in Lebanon
  • June 2010
Bachelor's degree, acounting
  • at Novelty Business Center N.B.C
  • July 2009
High school or equivalent, acounting bt3
  • at Hamana Official Institute
  • July 2006

Specialties & Skills

Microsoft SQL Server
Crystal Reports
Desktop Support
Technical Support
Microsoft Office
sql oracel
Software & Hardware maintenance
Implementation
SQL Stored Procedures
crystal report
business intelligence

Languages

English
Expert
Arabic
Expert