Call center
Leader Call
مجموع سنوات الخبرة :15 years, 11 أشهر
Tasked with answering projecting a professional company image through phone
interaction with new and existing clients. Main duties include answering customer
enquiries, resolving their problems, up selling & making appointments for engineers.
Duties:
Providing advice, information and assistance to callers.
Attempting to resolve all enquires on first contact with the caller.
Making sure that all telephone calls are answered promptly.
Dealing with a customers queries, requests, orders or complaints.
Following up customers by calling them back.
Research required information for callers using available resources.
Essentially receiving up to 50 incoming calls from customers daily.
Involved in processing orders, forms and applications.
Accurately recording details of calls and issues on logging software.
Having a professional and courteous manner at all times.
Identifying and escalating priority issues or customer complaints.
Sending emails to clients answering their enquiries.
Taking ownership on all calls and queries answered.
Arranging appointments for engineers to attend premises & make repairs.
Responsible for contributing to the overall performance of the store by driving sales at every opportunity whilst at the same
time making sure every customer receives exceptional levels of service and enjoys their visit to the store.
Duties
Serving customers at the sales counter.
Offering face to face advice to customers on the stores products.
Maximizing store revenue by suggesting upgrades, insurance and add-ons to customers.
Processing returns and refunds as required in line with company procedures.
Occasionally being responsible for the stores security including being its key holder.
Using the stock management system to log, check, locate and move stock both in and out of the store.
Responsible for the daily management of the till in the absence of the senior members.
Ensuring that all areas are clean and adhere to the company’s clear floor policy and Health and Safety requirements.
Making sure that any item which is removed from a display column is replaced immediately after a sale.
Handling customer complaints in a calm manor.
Managing cash and payment systems in accordance with company procedures and policies.