Education Officer
Taaleem
مجموع سنوات الخبرة :13 years, 1 أشهر
I am Head Office based to support schools in Dubai and Abu Dhabi. My main responsibilities include:
Taaleem compliance liaison for KHDA, MoE, ADEK, MOFA, NMC, IACAD, DHA/SEHA, Civil Defence, Municipality and CDA
Assisting with recruitment of teachers/principals and preparing potential school Principal candidates for KHDA interviews
Assisting with the marketing and admissions for the Dubai Schools Project
Supervising schools’ Health and Safety and other non-academic government requirements
Developing school policies and procedures
Serving as a lead on all new education projects/initiatives such as Taaleem’s Abu Dhabi Charter Schools and Dubai Schools Project
In charge of KHDA & MoE Teacher licensing
In charge of professional development of teachers through the Taaleem NPQ Training for middle and senior leaders
Supporting schools with their DSIB inspections, maintaining report summaries/analysis and parent/student surveys
Head Office Safeguarding and Child Protection Lead
Proposing and managing the Head Office’s central education budget
Consulting with schools to introduce new education technologies, suppliers, government initiatives and formalising contracts
I was responsible for updating ISC Research’s information on international schools operating in the Middle East through a combination of visits to school, internet and telephone research. My job responsibilities included:
Arranging and attending interviews with Senior School Leaders at international schools to successfully complete a full data update on the school
Meeting school visits targets and deadlines
Promoting ISC Research Premier Service clients
Networking and representing ISC Research at various regional education events and conferences
I was part of the performance management team, and my responsibilities included:
• Working closely with the Customer Relations Executives and the Business Development Managers to improve bookings on open training courses
• Proactively seeking the feedback of clients in order to improve service through client surveys, assess client retention figures and actively look for ways to in new business
• Assist in the management, quality and performance of Trainers
• Monitor and control all Customer Focus activities and manage daily operations for the respective teams (Telesales, Customer Service, Training teams)
• Advise Senior Management regarding quality issues and develop solutions to improve service
• Develop and create marketing materials that help inform customers on products and services.
• Help develop the Marketing and PR strategies within the Gulf region to raise brand awareness
• Serve as Internal Verifier for delegate assessments on the Institute of Leadership and Management (ILM) Endorsed Courses
I am heading the Scheduling department and am held accountable for my department. My tasks include:
• Directing the planning, coordinating and implementing of schedules
• Developing and maintaining short and long term plans for the scheduling department.
• Directing the development of performance standards, collecting of data in order to develop and disseminate management reports as may be required; responsible for the analysis of performance and recommendations for service improvements and efficiencies
• Directing work of subordinates; reviewing employees’ work for effectiveness in meeting goals, standards and schedules and conducting performance evaluations as required; overseeing employee relations issues
• Resolving scheduling and appointment concerns with Directors and Clinical Supervisors
• Facilitating communication related to scheduling between clients and therapists
• Communicating with HR regarding all therapists concerns inclusive of leave
• Overseeing organization of trainee overlaps, drop-in’s, trainings and provision of statistical results
• Ensuring client scheduling requests and clinical recommendations are met
• Minimizing the number of center initiated cancellations
• Arranging and participating in meetings, conferences, and project team activities
Administrative & Admissions Manager: I was responsible for providing leadership and support to a broad range of School Administrative responsibilities to ensure professional and efficient day to day operations of the school. I was also responsible for providing leadership and support to a broad range of Admissions and Marketing activities to increase and retain student enrollment and promote the school. The main responsibilities included:
Human Resources: Coordinate with Corporate HR at Dubai Sports City on matters relating to new employee visas, medical insurance and employee benefits, provide employee relations and services, ensure employees comply with the UAE Government requirements and interact directly with Head of School during Probations Reviews and Annual Reviews
Communications: develop and coordinate the school-wide annual communication strategy for current and prospective families by Desktop Communicator, eBlasts etc. and maintain content of the school’s website, Facebook page and other online listings/profiles
Admissions: assess and admit students to the school, maintain the admissions database, formally report on student enrollment numbers and Admissions/Marketing initiatives, provide information regarding the school to prospective families, conduct school tours, train Head of School and other administrators/teachers as back-up tour guides, coordinate and host on-campus Admissions events, be an active and visible member of the school community and ensure articulation and consistent communication of the organization’s desired image and position to all constituencies both external and internal
Manager-Arts and Language Academy: I was responsible for creating a profitable framework in which to grow the Arts and Languages Academy Business, by providing top quality tuition to emerging and elite young artists and language learners in all GEMS educational establishments. The main responsibilities included:
Leadership: providing strong management of the A&LA team, implementing systems to support robust performance review, professional support, coaching and training
Human and Physical Resource Management: providing a high quality service through the deployment of an effective teaching team and ensure quality delivery of tuition across a range of arts and languages
Administration: Staff/student monitoring and care, marketing, budget, data base, reporting, maintenance of staff/student records, teacher appointments, timetables, newsletters and meetings
Communication: chairing network meetings across the group to promote discussion of common issues, joint ventures, sharing of good practice
Business Development: creating, implementing and monitoring an A&LA Strategic Plan to grow the business, increase student numbers and develop additional income generation opportunities
Marketing and Promotion: developing partnerships and joint ventures with quality, internationally recognized artistic and language bodies to enhance the work and public image of A&LA
Professional Support & Training: ensuring training opportunities are in place for the teaching staff to support needs identified in performance appraisals
I am responsible for the overall operational functions at Mosaica Education, Abu Dhabi (MEAD). This includes all Accounting, Human Resources, IT, Procurement, Housing and all general business functions. The Business Manager is responsible for the overall management of the Operations team that supports the expat academic staff and reports to the Director of Finance and Operations. The position contributes to the development and implementation of all policies and practices in the organization. The main responsibilities include:
Managing and increasing the effectiveness and efficiency of the Operations team (Human Resources, PRO, IT, Procurement and Finance)
Rolling out employment offers for the new and existing staff and deal with enquiries related to it
Ensuring that recruitment and payment practices at MEAD are carried out in accordance with the company policy and UAE labor law
Administering the company’s medical insurance policy
Responding to all HR related queries including allowances, vacation, relocation, housing etc.
Ensuring that company housing is maintained to the standard set by the organization
Payroll Management including End of Service benefits for US and contract employees
Overseeing the overall cash flow, planning and implementation of controls
Assisting in the preparation of annual budgets
Overseeing the monthly check register, cash requests & petty cash
Reviewing and overseeing the monthly Accounts Payables and Receivables
Mosaica Education, Abu Dhabi runs schools in private public partnership project (PPP) with Abu Dhabi Education Council (ADEC) in the Abu Dhabi and Al Ain region.