Hostess
Cocteau
Total des années d'expérience :6 years, 1 Mois
Hostess Cocteau brasserie, Beirut April 2013 - Current
• In charge of leading and managing a team of eight employees.
• Supervising employees to make sure operations meet company standards
• Improving customer experience by training employees on customer care skills
• Responsible for handling cash and closing tills daily
• Making sure operations run smoothly taking into account the cleanliness of the restaurant
Head Waitress + Trainer Leila restaurant, Beirut May 2010 - February 2013
• In charge of leading and managing a team of eight employees.
• Supervising employees to make sure operations meet company standards
• Improving customer experience by training employees on customer care skills
• Responsible for handling cash and closing tills daily
• Making sure operations run smoothly taking into account the cleanliness of the restaurant
Cashier DipElicious, Beirut August 2009 - April 2010
• In charge of leading and managing a team of eight employees.
• Supervising employees to make sure operations meet company standards
• Improving customer experience by training employees on customer care skills
• Responsible for handling cash and closing tills daily
• Making sure operations run smoothly taking into account the cleanliness of the restaurant
Waitress Lina's cafe, Beirut January 2007 - January 2009
• In charge of leading and managing a team of eight employees.
• Supervising employees to make sure operations meet company standards
• Improving customer experience by training employees on customer care skills
• Responsible for handling cash and closing tills daily
• Making sure operations run smoothly taking into account the cleanliness of the restaurant
• Training at Bank of Kuwait and the Arabic World - Beirut - August 2010 • MS OFFICE: Excel, Word, PowerPoint, Outlook, Access - Omega System • Lebanese Baccalaureate, Sociology - Economy - Lycee officielle des jeunes filles, Furn Chebbak
• Bachelor of Business Administration - AUL 2011 - Current