key account manager
OFFTEC
مجموع سنوات الخبرة :15 years, 7 أشهر
oversee the relationship's of the company with its most important clients. i am responsible for obtaining and maintaining long term key customers by comprehending their requirements.
my responsibilities :
- develop trust relationship with a portfolio of existing / potential clients .
- acquire a through understanding of key customer needs and requirements
- expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- ensured the correct products and services are delivered to customers in a timely manner.
- resolve any issues and problems faced by customers and deal with complaints to maintain trust .
Analyzed competitive products in terms of reliability and features.
Calculated sales forecasts for the current and new products.
Trained new members of the sales force - Monitored the performance of different personnel
associated with a project and compare it to the month’s objectives.
Represented the firm at sales shows and exhibitions.
Communicated with clients and merchants to improve and develop business relationships
cordially in addition to maintaining constant follow-up on their feedback.
Reviewed entire inventory lists on a daily basis to keep track of inventory flow.
courses: UN / Care Organization Jordan 2007 – 2009 Voluntary work with locals and Iraqi Refugees.