Customer Service cum Student Recruitment Officer
Canadian University Dubai
Total years of experience :15 years, 10 Months
• Attracts potential customers by answering facilities and service questions, suggesting information about university and services.
• Effectively manage large amounts of incoming calls and mails.
• Communicate and coordinate with internal departments.
• Maintains customer records by updating account information.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Build sustainable relationships of trust through open and interactive communication.
• Follow communication procedures, guidelines and policies.
• Recruit and communicate with new students from a variety of venues.
• provide feedback on the efficiency of the customer service process
• Responsible for connecting with students in one particular region.
• Listening to customer requirements and presenting appropriately to make a sale.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
• Responding to incoming email and phone enquiries.
• Acting as a contact between a company and its existing and potential markets.
• Negotiating the terms of an agreement and closing sales.
• Gathering market and customer information.
• Challenging any objections with a view to getting the customer to buy.
• Advising on forthcoming product developments and discussing special promotions.
• Checking the quantities of goods on display and in stock.
• Reviewing your own sales performance, aiming to meet or exceed targets.
• Gaining a clear understanding of customers' businesses and requirements.
• Making accurate, rapid cost calculations and providing customers with quotations.
• Attending team meeting and sharing best practice with colleagues.
➢ November 2011_up to Present (Current Career)
Company Name: (Q home Decor) Enterprises LLC. Land Mark Group. Luxury Furniture
Address: Sharjah, (UAE)
Position: Showroom Supervisor.
DUTIES AND RESPONSIBILITIES: • AREAS AND GIVEMORNING AND AFTERNOON MEETING WITH THE STAFF REGARDING YESTERDAY SALES, PRODUCT UPDATES ( RE-ORDER ITEMS, NEW FURNITURE AND HOUSEHOLD, PRICE REVISION), TARGET ACHIEVED, BALANCE FROM TARGET AND BUDGET, STAFF TARGET FOR THE DAY, FOLLOW UP DEPOSITS AND QUOTATION CUSTOMER, ALL TEAM CONCERN ( CASHIER, VM, MA AND BACKSTORE) AND GATHERIING SUGGESTIONS FROM STAFF.
• CHECKING THE HANDOVER CHECKLIST IF THERE IS ANY ENDORSEMENT NEED TO PRIORITIZE
• ENSURE THE HIGHEST STANDARD OF HOUSEKEEPING
• ENSURE AND MONITOR ALL STOCKS ARE DISPLAYED AS PER Q STANDARD
• INSPECT MERCHANDISE QUALITY CONTROL AND REMOVED ANY DAMAGED ITEMS FROM DISPLAY IF ANY
• CLEARANCE OF ALL SOILED AND DAMAGED MERCHANDISE
• CHECKING THE STAFF ON THEIR RESPONSIBLE THEM INSTRUCTION IF THEY MISSED OUT SOMETHING NEED TO
• FLOOR WALK WITH THE VM AND DISCUSS ANY MOVEMENTS AND REPLACEMENT FOR SOLD ITEMS IN DISPLAY
• CHECK IF THERE IS ANY ITEMS SOLD FROM DISPLAY AND NOT YET PULLED OUT
• CHECK THE EXPIRATION OF RESERVATION FROM OTHER SHOWROOM
• CHECKING WITH MA IF THERE IS ANY PENDING CUSTOMER ISSUES NEED TO ADDRESS
• CHECK THE BACKSTORE IF ALL ITEMS NEED TO SEND TO WAREHOUSE ARE ALL PACKED AND DOCUMENTS ARE
• MONITOR IF THE ALL THE STAFF ARE ASSISTING CUSTOMERS AND ATTENDING ALL THEIR QUERIES
• ENSURE THAT SHOWROOM IS CLOSE AND ALL STAFF LEAVE BEFORE LEAVING THE SHOWROOM
• ENSURE THAT SHOWROOM TRADING LICENSE AND SALE PERMITS ARE ALL IN CORRECT PLACE
➢ June 2008 _ August 2009
Company Name: (Magrudy's) Enterprises LLC.
Address: Deira City Center, Dubai, (UAE)
Position: Sales & Customer Service Representative.
DUTIES AND RESPONSIBILITIES:
• Dealing with incoming telephone calls and mails.
• Uncommon neat and tidy appearance and a clear speaking voice.
• Ensure that each customer receives outstanding service.
• Assist in processing and replenishing merchandise and monitoring floor stock.
• Communicate customer requests to management.
• Any other tasks as assigned from time to time by any manager.
• Ensure that customer service is delivered as per the company policy.
• Stocks shelves, counters or tables with merchandise; keeps merchandise orderly and neat in appearance.
• Invoicing, arranging deliveries, stock arrangements & coordination with the sales team.
• Cleans shelves, counters & tables.
➢ Nov. 2006 _ April 2008.
Company Name: (LICECO) Co. one of the pioneer's manufacturers of Ceramic in Egypt.
Address: Egypt (Alexandria)
Position: Sales Supervisor.
DUTIES AND RESPONSIBILITIES:
• Reviewing the inventory to make sure everything is in stock, and establishing the sale goals for the department.
• Directs staffing, training, and performance evaluations to develop and control sales program develops. And implements strategic sales accommodate corporate goals.
• Reviews market analyses to determine customer needs, price schedules, and discount rates.
• Maintain an awareness of all promotions and advertisements.
• Immense passion dealing with the public and strong enthusiasm.
• Assists other departments within organization to prepare manuals and technical publications.
• Planned marketing campaigns for sales promotion & maintained work sheet records.
• Planning and implementing public relation and advertising campaigns.
• Assist in floor moves, merchandising, and display maintenance.
➢ August 2005 _ Oct. 2006.
Company Name: (Classic Home) Antique, Gifts & Accessories Co.
Address: Egypt (Hurghada)
Position: Sales Executive.
DUTIES AND RESPONSIBILITIES: • Counts and balances cash register and receipts.
• Stamps & attaches price tags on merchandise and checks tagged prices to verify accuracy referring to price list.
• Fills out specific forms to process transactions or special orders such as refunds.
• Checks inventory periodically to obtain reorder information to replenish stock.
• Checks inventory listing with actual inventory on shelf and reports discrepancies to supervisor.
• Sets up promotional displays; makes signs or arranges merchandise on counters or tables to promote sales.
• Coordinate and promote the marketing events for the company.
bachelor o arts Major in sociology
bachelor o arts major in sociology
• BACHELOR OF ARTS (Major in Sociology) Tanta University, Faculty of Arts (Egypt) August, 2000 _ May, 2004 Graduation Grade (High Good)