Malcolm Menezes

• Managed all aspects of facility operations, including maintenance ensuring smooth and efficient operation of the facility.
• Developed and implemented strategic plans to optimize facility utilization and improve overall operational efficiency, resulting in cost savings and improved functionality.
• Oversaw all aspects of facility budgeting, forecasting, and financial management, ensuring alignment with organizational goals and objectives.
• Leading a team of facility staff, providing training, mentoring, and guidance to ensure high performance and excellent service.
• Managed day-to-day operations of multiple facilities, including overseeing maintenance and vendor relationships.
• Developed and implemented facility management policies and procedures to ensure efficiency and compliance with safety regulations.
• Conducted regular inspections and audits of facilities to identify and address maintenance issues ensuring a safe and productive work environment for employees.
• Managed all aspects of facility operations, including maintenance, repairs, and vendor relationships, ensuring a well-maintained and safe environment for employees and visitors.
• Implemented cost-saving measures such as negotiating contracts with suppliers and implementing energy-efficient practices, resulting in a significant reduction in operating expenses.
• Implemented emergency response plans and procedures by attending drills and training sessions to ensure preparedness in the event of a crisis.
• Oversaw the planning and execution of office relocations and renovations, coordinating with various departments to minimize disruptions and ensure a smooth transition.

• Maintain electronic and hard copy filing system.
• General clerical duties include photocopying, fax and mailing.
• Answer telephones and deliver messages.
• Maintain project schedule.
• Record, compile, transcribe and distribute minutes of meetings.
• Open, sort and distribute incoming correspondence.
• Maintain office supply inventories.
• Maintain shop drawings and submittal logs.
• Maintain all stick files for each project.
• Perform other duties as assigned by the Project Manager as needed.

• Daily routine activities of Document Control, including distribution of documents, maintaining electronic folders and directories, tracking and retrieval of documents and drawings.
• Maintain registers of all receipts and issues or submissions of documents and correspondence.
• Expedite the return of documents and approvals or comments within the required time period from internal and external parties to whom they have been issued or distributed.
• To file all project documents project wise, date wise, subject wise, sender wise with sequence.
• Complete various request forms for office supplies and equipment as directed.
• Quoting and submitting tenders.
• To organize copies of hard & softcopy documents, incoming and outgoing.
• Maintain and balance petty cash fund.
• Make travel and accommodation arrangements.
• Updating manager’s calendar on day-to-day activities.

Inventory Controller - February 2011 - May 2011

• Implementing and controlling appropriate inventory control procedures.
• Manage inventory related problems.
• Maintain records and develop reports of the day sale.
• Assisting in the receiving of all incoming inventory purchases.
• To conduct a monthly cycle count of the inventory.


❖ JOURNEY Trading & Contracting Co. (Unit of Abdul Aziz Al Muthawa Group), Kuwait.

Sales Assistant for Mandarinmart - Nov 2010 - February 2011
• Maintaining a healthy relationship with existing customers while acquiring new customers.
• Providing sales and administrative support involving efficient handling of top and confidential agreements.
• Providing inputs and ideas into marketing enterprises and subsequently promoting them and monitoring responses.
• Collecting, analyzing, evaluating and accounting the information in order to increase productivity of sales.
• Promoting the facilities of the organization to fresh and existing customers through a proactive approach.

❖ First Indian Corporation (Unit of First American Corp) Mangalore - India.
Customer Service Representative - May 2009 - Jan 2010
• Working for the outbound Call Center Services and catering to the US mortgage Banks. Handling the stressful situation with dedication and commitment.
• Being in touch with the tax offices in America and checking whether the residential taxes are paid on time by the home-owner. Following up for the payment of base amount and penalty, interest and the tax office charges for that particular month. If the taxes are paid on time the home-owner then just ask for the Base Amount.
• Collecting the required information and processing the above mentioned order and sending it to the mortgage banks.
• Maintaining & achieving the targets allotted by the Team Leader and in the process keeping the team's interest ahead of the personal targets.
• Also, have acquired the highest number of sales targets for four months, (C.P.H=14) and was recognized by the management as a consistent performer.