Feild Sales Supervisor
Orange - Jordan
Total years of experience :17 years, 10 Months
Leading a team of 20 employees to achieve monthly sales goals
With reference to the Regional Sales Manager, is responsible for managing and visiting regularly a POS's (Point Of Sales) portfolio in a given geographical area.
participates in populating the POS's database, promotes sales through promotional activities.
Assists and motivates POS's and develops a long lasting relationship.
Manages competition between POS's.
Gives feed back on expectations from the field.
Trains and informs the dealers on new products, services and procedures. Checks merchandising presence and implements more if needed.
Leading a team (Salesmen) to achieve the required sales target by deliver the stock to all of POS’s.
Interact with visiting customers in accordance with the departments' and organizations' policies and procedures.
Handle all kinds of customers’ visits inquiries and request of service/sales (related to subscription, handset usage, invoices, bill payments/collection, change of offers, fees, additional service and any new offers/services that orange would apply, and acting upon any verbal complaints…etc) in a prompt.
Courteous and friendly professional manner.
Resolve all issues related to after sales, i.e. receiving and sending handsets from / to repair centers in coordination with the Back Office team.
Inform the center supervisor on a daily basis of issues that can affect the business (network problems, systems’ failure/outage… etc).
Communicate with the Back Office team to solve requests that cannot be handled at the customer’s visit.
Handle customers in a professional manner and efficient service delivery with consideration to the work volume and number of waiting customers in queue.
Retain customers through handling subscription cancellation (upon customer's request) in courtesy and by reporting it to the specialized team.
Participate in the company's business activities as requested by Manager.
Maintain up-to-date knowledge of latest promotions, services, products and developments in the company and the cellular industry.
Provide constant and reliable feedback to Supervisor/Manager on issues related to company products, services, or market related.
Accurate cash handling, data entry, and complying with company selling procedures and policies, conform to company work ethics, communicating professionally with superiors and coworkers.
Follow up the implementation of external channels collections upload process for company products. Cross check the uploaded payments on customers' accounts with the sent files.
Reconcile payments uploaded into customers' accounts with cash deposits & cross check with accounting dept. & Fund Dept.
Prepare all needed reports of external channels collections.
Anticipate problems & put solutions & preventive actions.
Follow up customers' complaints
Explain and clarify all offers to subscribers.
Answer all questions subscribers
The GPA is 75%, I take the practical training during the study period in Computer & Communication System Company (CCS) for two months, I made graduation project entitled ( Team Management System) using Oracle 9i.
The GPA is 75.3 %