Bayt.com
Malek Fraj, customer service agent

Malek Fraj

customer service agent

QATAR AIRWAYS

Location
Qatar - Doha
Education
High school or equivalent, safety and security
Experience
3 years, 10 Months

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Work Experience

Total years of experience :3 years, 10 Months

customer service agent at QATAR AIRWAYS
  • Qatar - Doha
  • November 2015 to February 2017
call centre officer and telesales(selling by telephone) at Orange
  • Tunisia - Sfax
  • September 2013 to December 2014

Selling using the telephone
making meetings with customers
preaparing sales reports

Guest Relation Executive at Tunisair
  • Tunisia - Tunis
  • July 2012 to August 2013

Education

High school or equivalent, safety and security
  • at International Centre for civil Aviation
  • July 2013
Bachelor's degree, science
  • at graiba college
  • April 2012

Specialties & Skills

Call Center Development
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Customer Service Oriented
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Team work
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CALL CENTER
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COMPUTER SKILLS
+Endorse 0
CUSTOMER SUPPORT
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CASH HANDLING
+Endorse 0
CUSTOMER SERVICE
+Endorse 0
selling and reaching targets
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Languages

English
Expert
Arabic
Native Speaker
French
Expert
Italian
Beginner
German
Beginner

Memberships

Croissant Rouge
  • Vice president
  • January 2009

Training and Certifications

Dangerous Goods cat9 ,2015,2016,2017 (Training)
Training Institute:
Qatar Airways
Date Attended:
November 2015
Duration:
30 hours
Handling passenger With reduced mobilities (Training)
Training Institute:
Qatar Airways
Date Attended:
January 2017
Duration:
10 hours
service exellence workship (Training)
Training Institute:
Qatar Airways
Date Attended:
January 2016
Duration:
10 hours
Basic Airside safety awarnesse (Training)
Training Institute:
Qatar Airways
Date Attended:
February 2016
Duration:
10 hours
Passenger Handling course (Training)
Training Institute:
Qatar Airways
Date Attended:
January 2016
Duration:
10 hours
bomb threat calls (Training)
Training Institute:
Qatar Airways
Date Attended:
December 2015
Duration:
10 hours

Hobbies

  • Playing musical instruments
  • Shopping
  • Reading