Malek Kharroubi

•Collected histories on health issues, and suggested appropriate therapy based on the current health status of clients
•Coordinated with the team to carry out a range of treatments, including massages, facials, beauty treatments, and alternative therapies following an extensive training according to standard operating procedures
•Helped to maintain the treatment rooms tidy and inviting by setting the right atmosphere using lights, music, aroma to ensure complete relaxation for clients during the therapy session
•Accepted special requests of clients and delivered therapy by ensuring appropriate room temperature, use of essential oils, and applying right amount of pressure for massage
•Kept an updated information of various products used for spa therapy along with the ingredients and explained its benefits to clients in a professional manner
•Maintained detailed knowledge of hours of operation, memberships, reservation, fees, treatments, products, and merchandise as well as pertinent hotel information
• Coordinated with hotel's executive to plan discount offers for spa therapies during festive season to lure the customers, and increased profits by 23%

it's was same like training
•Attended to phone calls to inform clients about various available spa therapies, and scheduled their appointment
•Served as a spa coordinator and handled various responsibilities such as greeting clients, answering questions related to spa services, and managing the day's schedule
•Interacted with clients to understand their needs and expectations, and completed the mandatory health questionnaire to avoid use of products that the client is allergic to
•Coordinated with lead spa therapists to perform massage and body services to meet the established guidelines for various services and fulfilled client expectations
•Performed aromatherapy on clients using appropriate essential oils to improve the health of body, mind and spirit, and ensured guest satisfaction
Monitored and maintained stock of essential oils, creams and other products used in therapies
•Adhered to hygiene standards and showed diligence in maintaining condition, cleanliness, and maintenance of the spa facility as well as treatment rooms