Expert Network Security Engineer
Estarta
Total years of experience :17 years, 8 Months
• Providing support for Cisco security products, including firewalls (PIX, ASA, ASA-SM, FWSM, IPS, CSM, CX, Firepower and CSC), VPN technologies and IOS security.
• Troubleshooting security and network connectivity issues
• Providing thorough analysis using Wireshark, logs and debugs.
• Working with customers to mitigate from vulnerabilities based on security audit reports or security requirements and provide suggestions for Firewall hardening
• Assist customers with security incidents, provide analysis and mitigation
• Lab recreating/rebuilding to emulate customers' issues/problems for troubleshooting and to avoid impacting customers' production network/services
• Researching and analyzing customers' data/outputs and provide software/hardware defects and solutions.
• Documenting issues on daily/weekly/monthly basis
• Achieved excellent results in customer support with a high score.
• Resolved more than 1000 cases, between configuration assistance and network down cases
• Mentoring team members and provide training when needed
• Supporting customers by phone and email, and working in a global collaboration theater
• Reporting to senior management as required
• Network cabinet installation and patching
• Manage all the network equipment’s passwords
• Installing, supporting and maintaining new server hardware and software infrastructure
• Monitoring network usage
• Deploying, and maintaining the company's in-house IP telephony voice communication
• Create manuals and support documentation
• Monitor and analyze statistical and drive test data for wireless access points
Provide first and second level support to the end users on all VoIP products issues
Configuring, testing, tracing, and monitoring VoIP routes
Support and administer VoIP applications
Coordinate with other departments, international operations, sister companies and third parties
• Solving network problems.
• Solving software issues & operating system issues (install, repair, and update)
• Working on the IQ System program for the online examination (Installation, Administration)
• installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems