مالك سمور

• Led end-to-end recruitment across multiple departments, including job
description development, multi-channel advertising, CV screening, interview
coordination, and candidate selection, resulting in the successful hire of 20+
employees, with 15 currently retained.

• Redesigned the interview and selection process, introducing structured
assessment methods that improved hiring consistency and candidate quality.

• Authored and implemented a comprehensive performance management policy
covering both monthly and annual review cycles, approved by the General
Manager and actively applied across the organisation.

• Conducted a feasibility study and developed a full operational framework for a
hybrid working model, currently in pilot phase across selected departments,
pending executive approval.

Digital & Operational Projects

• Led the end-to-end delivery of the company's official website from initial UI/UX
prototyping through to live launch, completed within 3 months, coordinating
internal developers, designers, and AI-assisted tools without engaging any
external agency.

• Managed the development and optimisation of the internal CRM system,
identifying workflow inefficiencies across departments and proposing a design
and functionality improvements, including the introduction of a custom report
A generator enabling the General Manager, Deputy General Manager, and COO to
produce tailored data reports.

• Contributed directly to the localisation of the company's ERP product,
translating and reviewing 10 core system modules from Arabic to English, with
particular focus on the Payroll and HR Management System, alongside the asset
management, warehouse, procurement, sales, laboratory, production,
administration, and cash van management modules.

• Oversaw quality control for software products prior to client delivery,
conducting systematic inspections and simulation testing, with over 170 clients
served to date.

• Developed and managed a structured leads tracking system linked directly to
the sales and marketing pipeline, improving lead conversion visibility, and
follow-up efficiency.

• Produced and delivered weekly project status reports to the General Manager,
Deputy General Manager and COO, covering all major active clients
engagements.

Team & Financial Oversight

• Supervised a team of three (UI/UX Designer, Programmer, QA Specialist),
reviewing and approving daily outputs and reporting directly to the General
Manager.

• Managed monthly commission and incentive verification for the sales and
marketing departments, reconciling figures against invoices and contracts, and
contributed to the migration of this process from manual paperwork to the
internal system.

• Managed relationships and annual renewal processes with major international
certification bodies, including HRCI, PMI, ILM, EC-Council, ISACA, AAOIFI,
and the Institute of Internal Auditors.

• Secured accreditation for 20+ training programmes by preparing and
submitting programme documentation and brochures to international bodies,
coordinating approval processes through to successful accreditation.

• Delivered 10+ certification overview presentations (15-20 minutes each) to
prospective and enrolled participants, conducted both in-person and online,
covering programme structure, examination requirements, and certification
pathways.

• Managed end-to-end examination registration for training participants across
multiple international certifications, including data collection, account
creation, payment processing, and exam scheduling.

• Supported HR consultants on client engagements, including drafting HR
policies for review and approval, preparing assessment materials with answer
keys, and attending client site visits.

• Served as the internal subject matter reference for certification-related content,
supporting the sales and marketing teams in producing technically accurate
programme brochures and promotional materials