Marketing and Guest Relation Manager
Rival Hotel Amman
Total years of experience :2 years, 0 Months
• Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
• Drove operational efficiency through data driven decision-making processes, leveraging analytics tools for informed strategy development.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Prepared comprehensive reports summarizing data analysis findings, informing key decision makers of important trends and patterns.
• Streamlined office processes for improved efficiency and time management through regular organization and filing.
• Gained direct experience in various software programs, increasing proficiency and expanding technical skill set.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
• Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
• Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
• Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
• Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
BA Hospitality and Hotel Management
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