Malik Jordan

BUSINESS SKILLS, EXPOSURES & ACCOMPLISHMENTS
● RECRUITMENT, TRAINING AND
TEAM BUILDING: Hired and trained all
new employees; created PowerPoint
training materials; handled all mentoring
and coaching.
● LEADERSHIP: Ability to create strong
relationships with store managers, sales
leaders and sales associates; built teams
of store managers; met managers daily to
discuss daily operations, upcoming
events, promotions and training.
● RETAIL OPERATIONS: Managed all
daily operations at wireless stores in two
states, including sales, service, customer
satisfaction, repairs, supervision,
training, human resources, discipline,
incentives, marketing analysis, strategic
planning, inventory, ordering, billing,
invoicing, vendor relations, deliveries,
managing the warehouse, loss prevention
and more.
● CUSTOMER RELATIONSHIPS:
Created work environment where
motivated employees ensure customer
satisfaction; skilled in developing client
base.
● HANDS-ON SALES MANAGEMENT:
Managed sales associates to meet and
exceed objectives for sales of telephones,
call plans and accessories; checked daily
sales reports; keyed in sales.
● SUPERVISION: Made sure employees
followed company policies, were on time
and met expectations; handled discipline
when required.
● SCHEDULING: Scheduled all
employees; created Excel spreadsheet to
expedite scheduling and accommodate
employees’ requests.
● SALES INCENTIVES: Created special
incentive programs that increased sales,
associates’ pay and company earnings
● SALES PROMOTIONS: Coordinated
special promotions and events to drive
sales.
● INVENTORY: Checked inventory daily;
created spreadsheet using Google Drive
to track inventory.
● COMPUTERS: Proficient in Microsoft
Office Suite, including Word,
PowerPoint and Excel;SalesForce, TSS,
Warp delivery, Outlook, Ximble Warp and
many other Tesla Apps; thorough
knowledge of Wireless Standard POS
System, Reporting and Analytics
Software.
Consistently being one of the top 3 Tesla advisors in the D.C. Region at any criteria of opportunity while
managing to maintain fantastic customer satisfaction, resulting in a 100% CSI (Customer Satisfaction
Index) score. In addition, I’ve increased Metro PCS phone activations from 1, 800 to 2, 300 per month
within two months of employment, creating incentive programs that increased sales by 40%. Expenses
and budgets were controlled by a change of suppliers and buying wholesale items. And finally,
recruiting and training peaked my attention when my positions encouraged, and the opportunity
was present, generating 700 new accounts for Metro PCS within time. *Quality references and survey
reviews are available upon request.